Ann Taylor: "We Agree Our Retouching Has Been Overzealous"

After Ann Taylor's second very public Photoshop disaster in recent months, we were left with so many questions. How could this happen? Who's responsible? Does Ann Taylor really think these images sell clothes? Spokeswoman Julie Fredrickson was happy to talk.

First, though, Fredrickson wanted to explain how it was that two very different versions of the same image — one relatively normal, the other retouched beyond anything but incidental similarity with the human form — came to be posted on her company's website. Especially after they'd pledged to do better. The latest incident was "a technical glitch," said Fredrickson. Specifically, the over-retouched shot was an old image that the company thought it had replaced because it, too, thought the shot was way too heavily 'shopped — but which was still cached on its servers.

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