July 10th, 2008
What We're Working On:-- Some Fertility Planner members are experiencing issues logging in and/or viewing the calendar. We are currently investigating this matter.
-- Our tech team is working on individual page issues and other technical problems as they arise. If you encounter a technical problem with a page, please contact our Customer Service department and be sure to include the URL of the page.
We are receiving reports from individual users who are having tech problems, and we are helping them on a one-to-one basis. If you or a member of your community is having problems, please read through our Tech Help article or stop by our Customer Support area. We'll do our best to help!
Note: When reporting a technical problem, it's important to include as much information as you can so we can understand your specific issue. Remember to include the following:
- When and where the problem happened: the date, the time and the URL you were trying to reach (URLs -- or Web addresses -- begin with http://)
- A description of the problem: what you were trying to do and what went wrong -- what kind of error message did you get?
- Computer type, browser type and version (for example, Internet Explorer 6.02), and how you connect to the Internet (company name and type of connection, such as AOL dial-up or Roadrunner cable)
- Are you behind a firewall or are you using an internet security program (Nortons, Zone Alarm, etc.)?
- Have you installed a pop-up blocker or ad-blocker? If so, which one?
Customer Support: Find information about
