Here are the solutions to the most common technical questions you may have. If your question wasn't answered here, please contact Customer Support.
- I cannot log in. My username and password are not being accepted.
- How do I set my browser to accept cookies?
- How do I use Advanced Search?
- How do I adjust the number of messages I see in Multi-Message View?
- How do I get notifications about replies to messages I post?
- How do I cease receiving notifications about replies to messages I post?
- How do I add boards and discussions to my email digest?
- How do I review or remove boards or discussions from my email digest?
- Can I have my digest sent to an email address other than the one with which I created my iVillage account?
- How do I use Spell Check?
- How do I attach a file or photo to my message?
- How do I add a personal avatar to my profile?
If you are unable to log in to the message boards, it may be because you do not have your cookies enabled. Cookies are needed to ensure that subscribers like you have access to the premium features. To accept cookies, please do the following:
Netscape Navigator 9 users:
Go to Tools > Options > Privacy > Cookies > Accept cookies from sites > OK
Netscape 7 users:
Go to Edit > Preferences > Privacy & Security> Cookies > Here, click on Enable All Cookies
Internet Explorer 7 users:
Go to Tools > Internet Options > Privacy > Move slider to bottom notch to Accept All Cookies. Click Apply > OK. Then, close out of your browser. You can continue to stay online, just close the program. Then open your browser again.
Internet Explorer 6 users:
Go to Tools > Internet Options > Privacy > Accept All Cookies Then, close out of your browser. You can continue to stay online, just close the program. Then open your browser again.
AOL users using Windows:
Go to My AOL > pick "www" > click the Security tab > go to Custom Level > Find Cookie > click Enable > click OK
AOL users on a Mac:
Go to My AOL on the menu bar > pick "www" > go to the Advanced settings option on the category menu > click Cookies When receiving cookies: Click Never Ask > Click OK
If you're still having problems once your cookies are enabled, please use the feedback form to contact Customer Support. Be sure to choose "Message Boards Plus" in the dropdown and include the exact page you are on (the URL address -- it will start with http://), what you typed and exactly what the error message said when you experienced the problem.
