Issues with the Boards

Avatar for CMEvelyn
iVillage Member
Registered: 05-29-2012
Issues with the Boards
28
Tue, 10-23-2012 - 7:26pm

Hi,

I wanted to comment on some of the issues you've been posting about, particularly in the QOTD thread. I started a new thread in case there are still some people who can't read replies. If I miss anything, please let me know.

1. Font colors - look for a message on the Help Board soon for a way to post colors.

2. PPWM thread - all the messages should now be showing.

3. Have to keep logging in over and over - if anyone is still experiencing this, please let me know what browsers you've tried, and what error messages you are getting and I will report it.

4.Can't see replies - They're debugging all the issues related to Replies (can't view them / can't reply), and will deploy a fix as soon as they have one for either issue. The good news is that this will also fix these issues in Mobile.

5. Email or name already in use errors when trying to update preferences - this is next on the list to be fixed

6. Macros - The new platform doesn’t support this, so we’re building them from scratch. Copy and save all of your macro code, but note that some of that might be accounted for in the new WYSIWYG.

7. Line breaks not showing in posts - this has been reported.

8. Quick Reply not working - this has been reported.

9. Missing sigs and avatars - Some of your signatures are starting to trickle in. They're still working on reloading the rest. In the meantime, they've been asked to change that 255 character limit. This should allow you to add a new one. They're preparing to reload Avatars. Many users have had success adding a new one.

10. Can't tell what messages are new - Marking threads or posts as "new" or "read" is one of those features that have to be built back in, now that we're live. Jessica has already created a project ticket for this.

Someone mentioned receiving an email or message that stated you wouldn't notice a difference when the boards switched.  I don't know where that was, but in the message that was posted to the boards by Jessica, she did say that our #1 goal has been to impact your experience on the boards as little as possible. She also said, that after we were live on our own platform, she could promise that we'll have some things that need to be reworked or added or even removed. 

The best place to find out if there is a solution to your problem or to report it if it's not listed, is the Help Board. Jessica is also posting updates there every time a fix is implemented.

We understand your frustration and appreciate your patience and support. Everyone is trying their very best to get all this working as soon as possible. I apologize for the inconvenience and hope you can bear with us for a little longer.









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iVillage Member
Registered: 10-31-1999
Wed, 10-24-2012 - 1:59pm

red

purple

blue

green 

Looky there... it DOES work!

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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iVillage Member
Registered: 10-31-1999
Wed, 10-24-2012 - 1:52pm
Okay, the paragraph spaces missing makes sense then... I did use Quick Reply. I will go try to change my e-mail address... every time I tried in the past, it kept telling me it was in use... it was aggravating so I just gave up. But, I will try again. And I cannot see the PPWM thread at all.... nothing.... not even the very first message. But, I think Cara is seeing it. I will bake my cookies and clear my cache just to be sure.

 photo Chairs_zps22c44493.jpg

Avatar for CMEvelyn
iVillage Member
Registered: 05-29-2012
Wed, 10-24-2012 - 1:16pm

Hmmm, I just noticed in my previous post that I had pasted the link, and it copied the font and color, so, paste from Word, if you really want special fonts or colors, e.g., RED, BLUE, GREEN, YELLOW

Avatar for CMEvelyn
iVillage Member
Registered: 05-29-2012
Wed, 10-24-2012 - 1:10pm

Hi Daisy,

When you use Quick Reply, it takes out the line breaks. This has been reported.

For now, you can request to change your email address here: http://www.ivillage.com/contact-us

Normally, you should be able to change it in your profile.

Do you not see the PPWM thread at all, or just not the replies? Have you cleared your cache, because it is all there now.

Avatar for CMEvelyn
iVillage Member
Registered: 05-29-2012
Wed, 10-24-2012 - 12:14pm

Hi Tracy,

I've reported the issue with posting and getting a "cannot display the website" - what browsers does that happen in?

1. When you say some can see PPWM and some can't, do you mean can't see it at all, or just can't see the replies? If it's just that they can't see the replies, that is what the tech team is working on and it is their top priority - being able to read replies and post.

2. See #1.

3. Email or name already in use errors is next on the list to be fixed once the reply issue is resolved. They're currently working on reloading the signatures. They've also asked to change the 255 character limit which would allow you to add a new one. They're also preparing to reload Avatars and you should see those coming back soon. Not sure what you mean by resetting the way the board reads - do you mean the order in which the messages are listed? If so, try checking in your preferences under the General tab and tick or untick whether you want new replies at the top. They are also looking into how the messages are dispalyed as some have said they jump around when viewing them.

4. Being able to see what messages are new is huge for me too, and I do get how frustrating that is. That is something that has to be built back in. Jessica has already submitted a ticket for it, but I can't tell you exactly when that will get done.

Being able to see replies and post is the main priority right now. Fixing that will really help. Thanks for your patience.

iVillage Member
Registered: 10-31-1999
Wed, 10-24-2012 - 11:21am
Just a note .... my previous post had line spaces... I did not run those sentences all together... ugh!

 photo Chairs_zps22c44493.jpg

iVillage Member
Registered: 10-31-1999
Wed, 10-24-2012 - 11:19am
Evelyn, thank you for the information... it really does help us when we can read updates regularly because we don't feel we're as lost in never-never land. I don't think this one has been asked yet but is there a way to change the e-mail address I signed up with? I haven't used that e-mail in forever... I'd like to change it to the one I currently use but cannot find where I do that. I have tried for years to change it but it has never worked. I do not see the PPWM thread either... I use Foxfire. Also, some have said they needed to update their bookmarks/shortcuts but mine have worked from the very start of the change last week. I want the sigs back in the worst way.... i hope that happens soon.

 photo Chairs_zps22c44493.jpg

iVillage Member
Registered: 04-01-2002
Wed, 10-24-2012 - 7:14am

And I just posted a huge response to this- without copying to Word first- and it went to "cannot display the web site."   HUGE sigh.   And I start over.   Again.   Having to write in Word because I am losing post after post is really, really on my nerves.

We are happy with this feedback and are grateful for the help we are getting.  Here is a list of feedback, based on emails with Q&E regulars.

1.   PPWM-  some can see it.   Others, including me, cannot.   Are the techies aware of this?  

2.  Can't see replies-   this is huge.   It's effecting a lot of our posters.   It's effecting me on Chrome and Firefox.   But others have luck with those servers.   Hopefully that debugging will roll out soon.

3.  Email name already in use-  another big one.   This is effecting me.   We want our sigs back, as well as being able to reset the way the board reads.  

4.  Can't tell what messages are new-  another huge one.   We dislike change (hard to tell, huh?).   We like the board reading with the newest post at the top of the folder because that is what we are used to.   We like things to be the way we know them.   I am rolling the ability to see what you have already read in here.   We want that back bad. 

We'll keep plugging along here.   I think there are 5 of us able to post.   Hopefully today we will see relief.

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