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|Mon, 12-17-2012 - 4:57pm|
I pulled these posts from the Tech Help board.
Posted from our Cara:
Patience? What patience????? I understand that Jessica is the tech person, but surely our "senior community managers" have more information than the nothing we are currently getting! Another poster made a comment about this being a failure on more than just the tech level, but the communication and management in general. Do they have NO one in the higher echelons that understand how pissed off even the very, very loyal (i.e. member since 1997) are?
Cara, I'm sorry there's no update yet, but truly, I've told you all I can. I am not in the office and therefore wasn't at the meeting. Jess plans on posting, but it's possible she's awaiting more details. I don't want to speculate and mislead, so that's really all I can say. I'd prefer to err on the side of caution than give inaccurate information or promise anything.
My apologies that I don't have more for you ... I have sent this thread onwards though. (Jess is actually our Community Director; she's not 'tech' but she is working closely with them.)
And the update:
I want to give you an update on the meeting I had with my bosses last Wednesday.
The first important thing that happened was that I and some others here in the office got to tell our new GM the whole history of our community -- historical traffic trends, the Mizinga > Lithium move and the lessons learned there, the relationship we had with Lithium & the reasons we left, and much more. It was good for him to hear, and to put our current situation into a richer context.
The second important thing that happened was that we had long discussions about all of the options for improving the community experience at iVillage. There were some fearless, soul-searching questions, like "Does anyone think we should close the boards?" (Everyone in the room answered NO) and "Does anyone think we should move -- again -- to another platform?" (After due diligence, the answer is NO).
So the plan is to fix what we have, and just. make. it. work.
Now, obviously, the holidays are next week and many people in the office are leaving in the next few days. One thing I'm working on this week, however, is to re-establish a list of priorities for the tech team, so that once the holidays are over we have a starting point.
This week, the tech team is still working on the database performance issues we've seen on the boards.