Tech Update

iVillage Member
Registered: 04-01-2002
Tech Update
11
Mon, 12-17-2012 - 4:57pm

I pulled these posts from the Tech Help board.

Posted from our Cara:
Patience? What patience????? I understand that Jessica is the tech person, but surely our "senior community managers" have more information than the nothing we are currently getting! Another poster made a comment about this being a failure on more than just the tech level, but the communication and management in general. Do they have NO one in the higher echelons that understand how pissed off even the very, very loyal (i.e. member since 1997) are?

Response:
Cara, I'm sorry there's no update yet, but truly, I've told you all I can. I am not in the office and therefore wasn't at the meeting. Jess plans on posting, but it's possible she's awaiting more details. I don't want to speculate and mislead, so that's really all I can say. I'd prefer to err on the side of caution than give inaccurate information or promise anything.

My apologies that I don't have more for you ... I have sent this thread onwards though. (Jess is actually our Community Director; she's not 'tech' but she is working closely with them.)

And the update:
Hi, everyone.

I want to give you an update on the meeting I had with my bosses last Wednesday.

The first important thing that happened was that I and some others here in the office got to tell our new GM the whole history of our community -- historical traffic trends, the Mizinga > Lithium move and the lessons learned there, the relationship we had with Lithium & the reasons we left, and much more. It was good for him to hear, and to put our current situation into a richer context.

The second important thing that happened was that we had long discussions about all of the options for improving the community experience at iVillage. There were some fearless, soul-searching questions, like "Does anyone think we should close the boards?" (Everyone in the room answered NO) and "Does anyone think we should move -- again -- to another platform?" (After due diligence, the answer is NO).

So the plan is to fix what we have, and just. make. it. work.

Now, obviously, the holidays are next week and many people in the office are leaving in the next few days. One thing I'm working on this week, however, is to re-establish a list of priorities for the tech team, so that once the holidays are over we have a starting point.

This week, the tech team is still working on the database performance issues we've seen on the boards.

Thanks,

Jess

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iVillage Member
Registered: 10-31-1999
In reply to: daisy526
Tue, 12-18-2012 - 3:07pm

You know, I actually, was not very surprised that the thought of closing the boards permanently was thrown out there.  It makes me feel better that it was voted down but I still feel like the message boards really are the red-headed stepchildren with braces of iVillage...

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iVillage Member
Registered: 02-06-2004
Tue, 12-18-2012 - 10:02am

That wasn't an update.  That was a "please bear with us a little longer" email.  The same content as the previous ones, just worded different so they didn't sound too similar. 

I don't know why they keep switching formats, but all the previous ones seems far better off then where we are now.  It just becomes more frusturating each day coming here.  I don't plan on deserting anyone, but I almost feel as if we are being pushed out. 

I have to sign in each time I come here and reading posts in the newest to oldest format just so we can view PPWM thread is silly.  I know I'm missing stuff by sorting posts that way.  You know what I have to say to this format change....BAH HUMBUG!

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iVillage Member
Registered: 10-31-1999
Tue, 12-18-2012 - 8:52am
Alright... sounds good! I'll need a little extra vitamin D3 too though... but I've got that covered... lol.

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iVillage Member
Registered: 04-01-2002
Tue, 12-18-2012 - 8:08am

I'll be here sharing Centrum Silver and rocking with you, Daisy and Sandy.   At least there will be good company.

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iVillage Member
Registered: 10-31-1999
In reply to: daisy526
Tue, 12-18-2012 - 7:24am

I will be here until the very end also.... no way am I leaving iVillage.... THEY are how I met everyone here and I can never be upset about that.  I miss everyone too.... and I do hope that everyone will not completely give up on us.  Please keep checking back, especially after the holidays, to see if it is better for you. 

I have found that when the page initially opens up, it looks like I am not signed in.... but if I wait a few minute, it switches to me being signed in and it says Hello Daisy526!  I am sure that most of you have already tried this...  just one more last ditch effort to help in any way I can.

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iVillage Member
Registered: 02-12-2002
Tue, 12-18-2012 - 6:47am

 I am just amazed that something as big as IV does not have the ability to get this back to where it was.  I guess they aren't as big as I thought they were.  I only come to the boards so I really have no clue what else IV is all about.  Guess that is why they don't care about me.

I miss all the Ladies that use to post here and I am going to miss anyone else who fades away. It makes me very sad.  

However, all that being said I am going to stick it out here until someone turns off the lights and I am thinking that person will be Tracy if and when it happens.

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iVillage Member
Registered: 04-01-2002
Tue, 12-18-2012 - 6:35am

I have no great pearls of wisdom.

I do want to tell everyone that I love this place, and all of you all that contribute to make it the great place it can be.   Thanks for persevering and posting when you can.   I miss you all.

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iVillage Member
Registered: 07-23-1998
In reply to: bayliebug
Mon, 12-17-2012 - 8:56pm

Cara, I'm having the same sign in problems. Just now , I had to sign in to post. Multiple times.........I don't have the patience to come here anymore.

iVillage Member
Registered: 11-01-1999
In reply to: glebou
Mon, 12-17-2012 - 8:52pm

iVillage is a joke.

Everyone has left.

There is nothing to salvage.

Should Auld Acquaintances Be Forgot And Never Brought to Mind?

Avatar for caraleas
iVillage Member
Registered: 10-06-1997
Mon, 12-17-2012 - 8:35pm

But HOW are they going to "just make it work"???? That has been their plan all along, clearly, and it hasn't worked. This does not  tell us ANYTHING! Are they hiring new staff with skills and/or experience with this type of situation? They keep making priority lists, but we are not seeing any actual progress! I am now having MORE problems with logging in, etc, than I did when they first flipped the switch! And for awhile I was able to get into the PPWM thread, but I keep getting the guru meditation error now, in FF, IE, Chrome, Safari AND Opera.

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