Update on iVillage Technical Issues

Avatar for cmkarla
Administrator
Registered: 01-03-2001
Update on iVillage Technical Issues
3
Tue, 12-11-2012 - 3:54pm

Hi Everyone,

I know you'd like to know what the latest is on the iVillage board issues so here is what CDJessica has posted:

http://www.ivillage.com/forums/ivillage-women/around-ivillage/ivillage-help/ivillage-help/latest-update-12-10-12

Hi, everyone.

I know I haven't posted an update in quite some time. Unfortunately, there's not much to report. Here's why:

When the boards started experiencing slowness -- pages taking forever to load, pages timing out and failing, etc. -- that became the top priority for the tech team. Shortly after they started investigating, it was brought to our attention that the slowness on the boards was slowing down the rest of the site as well. What started out as a message boards fix turned into a site-wide fix, with many more moving parts to take into account.

They're still working on these issues, including the login & posting failures. (The two issues are related, turns out.)

One small fix did go through though -- they raised the character limit for signatures from 255 to 1000. I bet many of you have seen signatures showing up again? 

I'm getting an update from the tech team about the login/posting bug this morning, and I'm meeting with the higher-ups (all of them) at iVillage on Wednesday. We need a final solution to all of the issues we're having -- everyone here agrees on this. We can't keep going the way we are, and we know it. Should be an interesting meeting!

Thanks!

Jess

Karla
Community ModeratoriVillage.com

iVillage Member
Registered: 03-09-2004
Fri, 12-14-2012 - 8:48am

Thanks for the update Karla!  Hoping it all works out soon!


Powered by CGISpy.com
Mom to furangel, Chelse
Avatar for lsb210
iVillage Member
Registered: 07-18-2000
Wed, 12-19-2012 - 10:09am

Karla, I had a message from Marty that said:

 
"I'm at a loss - I can not login to iVillage. When I try it comes back with a message saying I'm unauthorized to post messages! (REPEATEDLY!!!)
 
Can you help or find someway for me to resolve this?"

I haven't logged in myself because life seriously got in the way and I have literally had no free time. Things will be settling soon and I hope/pray our board will still be here for us and working <3
Photobucket
Avatar for cmkristy
iVillage Member
Registered: 07-05-2005
Wed, 12-19-2012 - 10:58am

Hi Lauren Sue,

Karla is out today but I'm keeping an eye on things while she's away.  Would you mind asking Marty to send me an email?  I'd be happy to give her some assistance getting logged in and with posting.  She can send me an email at pboards@mail.ivillage.com and I'll get back to her as quickly as possible.

Thanks so much!

 photo snowsiggy.png