I witnessed a robbery from 50ft away

iVillage Member
Registered: 07-21-2007
I witnessed a robbery from 50ft away
7
Wed, 01-05-2011 - 9:30pm

Hi,

Iam 22 and today at work I witnessed an armed robbery at the jewellery store directly across from my store in the mall. I was at the front of my store tidying something up when I heard a bang and just figured someone dropped something,when I turned and looked just across the hall at the jewellery store I saw a tall guy dressed in all black with a balaklava smashing all the cases with a sledge hammer.There were 4 robbers total, two robbed the store and the other two threw pepper spray bombs everywhere.When I realised it was a robbery I immediately panicked...especially because I was alone in my store.I immediately called my district manager,the other manager and my dad.When I was talking to my dad I was balling my eyes out like a child.It was all so fast, unexpected and terriffying.I did not shut my doors to my store immediately because the robbery was so close I didn't want to draw attention to myself and one of the robbers had a gun.

Well eventually the mall was evacuated for 3 hours.Then re opened.Well most employees in my corridor of the mall were sent home by their district managers,but I wasn't my district manager told me I had to stay.So I was incredibly angry because the robbery was incredibly upsetting for me I was short fused and really should not have been at work for the afternoon.Well a customer came in and there was a big mix up with a return my employee did with them,I naturally intervened and tried to resolve the situation,but they kept arguing with us and saying we were lieing,however I was flippin standing right there I know what I said,what they said and what my employee said.They were just being ridiculous.Well given how stressed I was that was the straw that broke the camel's back, and I completely flipped out on them.I wasn't swearing but I was yelling.It was like I had lost my mind for a minute.Then I snapped back to reality and realised I was completely out of line.I had apologized and the husband didn't seem bothered but the wife did.Now Iam afraid they will take it to our home office and I'll get in a lot of trouble but my district manager did know how upset I was.I was traumatized.I just don't know if that will fly if home office or my district manager find out.Any advice or thoughts?

I know I should have been professional, it was just one of those moments that we all have every now and then were we just snap because were so stressed out and upset.I've never lost my cool with any customer in my whole 5 years in retail.I was just not having a good day at all.

Hollie

iVillage Member
Registered: 10-29-2004
Wed, 01-05-2011 - 10:45pm

I'm so sorry you had to witness something like that.

Photobucket
iVillage Member
Registered: 07-21-2007
Thu, 01-06-2011 - 9:45am

Thanks for your reply. Seeing robbery footage on the news is one thing,we all think "oh no thats awful....but it wasn't me"

But when you see it in real life just a few feet away from it's completely different.What makes it even scarier is they will most likely come back and hit the mall again.These 4 robbers have been terrorizing the city for over a month now.The other mall we have on the other side of the city was robbed twice in december before xmas. Once one week and once the week after.Since they haven't been caught yet they'll probably come back again to my mall.It seems to be their pattern.And they only target jewellery stores...which my store is right with even though were an accessories store.

The store that was robbed yesterday was one of the highest end jewellery stores in the city next to hitasheta diamonds and ben moss.Ben Moss being one of the ones hit at the other mall.And the owner Raffi...hence the name Raffi's jeweller's spent over half a million dollars renovating,they just finished before xmas and the store was gorgeous....practically all cream coloured marble.And now...well only the front cases were smashed but still.It's terrible.

Hollie

iVillage Member
Registered: 08-07-2007
Thu, 01-06-2011 - 2:45pm
Holy smokes! I probably would've flipped out too, that's a lot of stress to be under when something like that has happened just feet away from you on the same day. :(

I agree with Dee, let your management know what happened with the customer. Regardless if the customer complains, they should know the kind of stress this has caused.

(((hug)))

iVillage Member
Registered: 07-21-2007
Sat, 01-08-2011 - 10:05am

Funny thing.Yesterday, the customers son came in and did the return,he had the credit card that the items were purchased with.He had no idea of what had happened two days prior.His parents must not have mentioned it to him,so I doubt they will call my home office.He was very pleasant and simply came in and did the return.Iam sure if the parents were bothered enough they would have said something to him like "Oh they were so rude there" or "the one manager flipped out on us and was yelling at us". I didn't say a word about the other day to him,I just did his return and that was that.The only reason I knew he was the son was because he said "my parents were in the other day and wanted to return this stuff but couldn't because they didn't have the visa it was purchased on"

Hollie

iVillage Member
Registered: 10-29-2004
Sat, 01-08-2011 - 12:02pm

Hollie.....I do understand how it's much more traumatic to see something first hand rather than see it later on TV.

When I was in high school I worked in a womens clothing store at a mall.

Photobucket
Community Leader
Registered: 10-22-2001
Wed, 01-12-2011 - 3:23pm

What you went through was traumatic.

I am sorry you weren't allowed to leave and go home after an event like that.

It's no wonder you lost it...and as for not being "Professional" it's understandable that you were still visibly upset.

A long time ago I worked at a store that was robbed and it definitely was very scary.

Don't feel too bad.

Please cut yourself some slack and take care of you.

~hugs~

Nightangel
iVillage Member
Registered: 05-06-2007
Sat, 03-19-2011 - 1:29pm

Wow....I'm sure your were scared.