I witnessed a robbery from 50ft away
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|Wed, 01-05-2011 - 9:30pm|
Iam 22 and today at work I witnessed an armed robbery at the jewellery store directly across from my store in the mall. I was at the front of my store tidying something up when I heard a bang and just figured someone dropped something,when I turned and looked just across the hall at the jewellery store I saw a tall guy dressed in all black with a balaklava smashing all the cases with a sledge hammer.There were 4 robbers total, two robbed the store and the other two threw pepper spray bombs everywhere.When I realised it was a robbery I immediately panicked...especially because I was alone in my store.I immediately called my district manager,the other manager and my dad.When I was talking to my dad I was balling my eyes out like a child.It was all so fast, unexpected and terriffying.I did not shut my doors to my store immediately because the robbery was so close I didn't want to draw attention to myself and one of the robbers had a gun.
Well eventually the mall was evacuated for 3 hours.Then re opened.Well most employees in my corridor of the mall were sent home by their district managers,but I wasn't my district manager told me I had to stay.So I was incredibly angry because the robbery was incredibly upsetting for me I was short fused and really should not have been at work for the afternoon.Well a customer came in and there was a big mix up with a return my employee did with them,I naturally intervened and tried to resolve the situation,but they kept arguing with us and saying we were lieing,however I was flippin standing right there I know what I said,what they said and what my employee said.They were just being ridiculous.Well given how stressed I was that was the straw that broke the camel's back, and I completely flipped out on them.I wasn't swearing but I was yelling.It was like I had lost my mind for a minute.Then I snapped back to reality and realised I was completely out of line.I had apologized and the husband didn't seem bothered but the wife did.Now Iam afraid they will take it to our home office and I'll get in a lot of trouble but my district manager did know how upset I was.I was traumatized.I just don't know if that will fly if home office or my district manager find out.Any advice or thoughts?
I know I should have been professional, it was just one of those moments that we all have every now and then were we just snap because were so stressed out and upset.I've never lost my cool with any customer in my whole 5 years in retail.I was just not having a good day at all.