Log-In Issues

Avatar for cmkarla
Administrator
Registered: 01-03-2001
Log-In Issues
2
Wed, 10-17-2012 - 10:48am

Hi Everyone,

Some of you have written and let us know you are having log in issues. This is generally happening with IE and temporarily switching to Mozilla FireFox or Google Chrome may solve your problem. The teach team is aware of the issue and are working to correct it.

Also, here is a little more information for you:

Right now, this is what is being worked on:

1. Fixing Log In in IE

2. Re-importing missing user accounts (those "Visitor (Not Verified)" accounts), which is also related to the Error pages we get when we click on a thread.(What happens is this: when we click on a thread, the system needs to load all the info about that thread – the content, the settings, and the users attached to it. As the system searches frantically for the all the users participating in that thread, when it hits a missing user account, the page load fails.)

If you have any further questions or concerns, please feel free to e-mail me: allhealthcm@mail.ivillage.com

Karla-Community Moderator

Karla
Community ModeratoriVillage.com

iVillage Member
Registered: 11-29-2004
In reply to: cmkarla
Sun, 10-21-2012 - 7:26pm

I was wondering what was going on as I cannot post in my journal thread at this time.

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WORKING ON GOAL # 2



JOGGING MY WAY TO 175 BY
Avatar for cmkarla
Administrator
Registered: 01-03-2001
In reply to: cmkarla
Mon, 10-22-2012 - 1:13pm

I am so sorry about that. The tech team is aware of those errors and is working to fix them. It has to do with some accounts. This is what they are working on: Re-importing missing user accounts (those "Visitor (Not Verified)" accounts), which is also related to the Error pages we get when we click on a thread.(What happens is this: when we click on a thread, the system needs to load all the info about that thread – the content, the settings, and the users attached to it. As the system searches frantically for the all the users participating in that thread, when it hits a missing user account, the page load fails.)

Karla
Community ModeratoriVillage.com

Karla
Community ModeratoriVillage.com