Avatar, unable to change

iVillage Member
Registered: 04-01-2008
Avatar, unable to change
5
Sat, 12-04-2010 - 10:59am

Does anyone want to look into my account to see why it is I am unable to change the avatar photo? I click where I am supposed to, on the page I am supposed to, and yet no options ever occur. I


Avatar for cmerin
Administrator
Registered: 01-20-2004
Mon, 12-06-2010 - 11:19am

Hi!

This link will take you to the page where you can change your avatar: http://www.ivillage.com/account/info --- once there, if you hover over your photo, you should see 'change photo'. If you click, the browse window should appear.

Once you get it changed, you'll need to log out and back in again for it to update to the boards.

If you're still not seeing it change after that, please let me know. Please include your browser and browser version along with your OS (Windows XP/Vista/7, OSX, Linux) and whether you have any pop-up blockers and/or ad blockers installed.

Erin
Community Technical Assistant | Community Moderator
iVillage.com

iVillage Member
Registered: 04-01-2008
Fri, 12-10-2010 - 4:47pm
Thank Erin. For whatever reason my page didn't have the my view/public view option, making things a lot more difficult! All is well thus far:)

Avatar for cmerin
Administrator
Registered: 01-20-2004
Fri, 12-10-2010 - 5:36pm
That usually happens when you're not fully logged in. If you log in from the main ivillage.com homepage (top left) and then click on your name you should always be good to go. :)

Glad you're all set now!

Erin
Community Technical Assistant | Community Moderator
iVillage.com

iVillage Member
Registered: 01-23-2002
Sat, 12-18-2010 - 3:12pm
I am unable to change my avatar for the last week. I can't get the change photo to appear when I hover over the avatar box (which looks blank). I've tried Firefox 3.6.13 and Safari 5.0.3 browsers and I have Mac OS X 10.5.8 I've tried turning off the pop up blocker too and it didn't help. If you could help I'd really appreciate it!


Avatar for cmerin
Administrator
Registered: 01-20-2004
Mon, 12-20-2010 - 1:20pm

Hi there -

That option is temporarily unavailable as we work on an issue. We're sorry for the inconvenience this may cause. You can still upload photos to your gallery though.

When the option is turned back on, you can change the avatar by using this link: http://www.ivillage.com/account/info

HTH!

Erin
Community Technical Assistant | Community Moderator
iVillage.com