iVillage rewards???

iVillage Member
Registered: 10-29-2012
iVillage rewards???
13
Tue, 04-09-2013 - 11:49am

My computer was out of service so I have not visited iVillage in a while.  Today I logged on and cannot find any of my badges (56 of them) or points.  Nor can I find any reference to iVillage rewards.  What is up? I feel cheated.

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iVillage Member
Registered: 12-15-2008
Tue, 04-09-2013 - 4:25pm

I'm guessing the Rewards program didn't get carried over with IV made the last change over from Lithium.  I never really paid much attention to it.


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Avatar for elc11
Community Leader
Registered: 06-16-1998
Wed, 04-10-2013 - 11:34pm

You're right, I can't find the rewards either. They were here as recently as a few weeks ago. I was able to access a page that showed all of my awards...although I hadn't been accumulating many since the "change" because the system didn't keep me logged in. Now I cannot find that page, nor do I see the little brackets at the bottom of the screen when I'm not on the boards. Maybe an administrator will respond with an answer.

Avatar for caraleas
iVillage Member
Registered: 10-06-1997
Sat, 04-13-2013 - 8:13pm

Hmmm.... I never did the rewards thing, but when I saw your question, I did a quick Google search and clicked on the top result (www.ivillage.com/ivillage-rewards/8-f-442604), which just took me to the iVillage home page.

The FAQ page was the next result, and it is still there, but the directions on how to access your rewards are no longer correct - there is no longer a link on the bottom of the page, nor a display of badges on our profile pages.  The link to the Help board thread has a reply from CMerin on March 3rd which seems to indicate the program was still active then. The next search result was a link to an AdWeek article indicating that the program rolled out on April 24, 2012. The result after that was to this thread.

I am guessing that the response you are going to get, if you ever get one, is going to be this: "The rewards offered by iVillage.com may be changed or discontinued at any time."  Quoted from the FAQ page. Wondering what feature will be next to be discontinued without notice?  Oh, wait.... are there any functioning features left to be discontinued??????

iVillage Member
Registered: 12-15-2008
Thu, 04-18-2013 - 12:10pm

It's been 9 days since this member posted her question!!!  And 6 days since any CMs have been by this board!!! (as far as posting anything goes - which is the only way we can tell).

IV and the CMs could not be sending us a louder message about not caring about the boards if they tried.  


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iVillage Member
Registered: 04-01-2002
Thu, 04-18-2013 - 10:29pm
And the board's CM, Jess, hasn't posted in over 40 days. Great support we're getting.

Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Fri, 04-19-2013 - 10:22am

Hi..

The reason none of us have responded is that none of us have an answer to share. It would be really bad for us to come by and share inaccurate info, and when we say "we don't know," that doesn't necessarily get us anywhere either. I'm sorry you have no answer yet but I will pass it along to someone who might.

Thank you for understanding..

 



iVillage Member
Registered: 12-15-2008
Fri, 04-19-2013 - 11:25am

Wow!  That was a really snippy and unprofessional response!  

It would be far better to have a question acknowledged with an "I don't know, we'll pass it on"  than to leave a member hanging.  I'm sorry that the CM's feel like they are stuck in the middle on this, but we boardies are NOT the bad guys here - your bosses at IV are for not providing you the answers you need to do you jobs.

Who do we need to talk to (besides the CM's) to have our voices heard before the boards are completely destroyed?  I have looked for other contact information to voice my concerns to, but just end up back here.


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iVillage Member
Registered: 12-15-2008
Fri, 04-19-2013 - 11:27am

Tracy - do you get the feeling that maybe Jess doesn't work here anymore?  I can't imaging the leader of something like this not checking in on a regular basis.


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iVillage Member
Registered: 04-01-2002
Fri, 04-19-2013 - 2:38pm

I strongly feel that Jess isn't here anymore.   The last mention we had was from a CM saying Jess "just stepped into a meeting" and she would get back to us.   Jess has not been on the board since then.

I too have looked for a higher level to complain/speak out to.   I have even thoguht about contacting advertisers thinking maybe, since they are the ones pouring money into this train wreck, they can pressure someone when we aren't being heard.   But the last thing I want is advertisers to pull out, leaving the system broke, and the boards going away.   I don't want the boards to go anywhere.   I just want them to work properly, be user friendly, and get our communities back. 

I am so frustrated with this whole network right now, it's infuriating.  

iVillage Member
Registered: 02-12-2002
Wed, 04-24-2013 - 6:26am

Perhaps you could answer this question. You are still a CM but there does not seem to be any CLs.  Or at least their titles have been stripped.  Just wondering why that happened.  Surely someone knows the answer to this question.

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