Latest Update - 11/08/12

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Latest Update - 11/08/12
Thu, 11-08-2012 - 1:05pm

Hi, everyone.

I'm happy to report that after the office was without power all last week due to the hurricane, the whole team is back in the office as of yesterday! Monday's commute was impossible for some since we only had limited trains into and out of the city, election day was Tuesday, but by Wednesday we were reunited (despite the fact that some people are still dealing with flooded homes or power outages).

As of Tuesday, I'm in a daily meeting with the President of iVillage and the CTO regarding the status of our message board fixes. Every day, we discuss what the priority list is, what progress is being made, what's holding us back, and what resources are needed to cross items off the list.

Right now, the #1 priority (for all of iVillage, not just for the message boards project) is fixing the error pages we're seeing again on the boards. I expect many of these to clear up tomorrow, if not later today. 

They have also released the fix for Viewing Replies. I've been told that many people can now see replies on the site, and on their ipads and phones. If you can't, please PM me or email us, so we can continue troubleshooting! If you could let me know the URL where you can't see replies, what device you're using, and what browser you're in, that would be very helpful.

After the error messages are resolved, the next item on the priority list is fixing the ability to reply. Obviously some of you can reply, but some of you can't...we just need to figure out why that is. 

In the meantime, there are other message board fixes that are being worked on:

>> Fixing the "this email is already in use" error you get when trying to edit your preferences. This has now turned into a mini-project. We believe that if you're getting this error, you probably have a duplicate account in your history with iVillage (same email / various usernames attached to it). Essentially, when you try to change your account settings, our system doesn't know which of your usernames you are trying to affect. I'm waiting on a list of accounts that our system says, "this is a duplicate." 

>> Getting the private team boards (boards only used by CLs and Mods) back online. Also a mini-project, but it looks like we're close!

>> Removing the character limit from the signature field. This impacts more than just the signature field, apparently. I've let the team know that I definitely want the character limit raised, and now I'm just waiting on them to confirm that it's a safe change to make to our system.

>> We got the final version of Lithium's iVillage data, and are (still...) currently importing it into our database. It's so gigantic, it takes a few days! Once it's in, we can begin the process of restoring missing threads, missing boards, your images, etc.

Of course, there are more items on my post-launch, fix-this-immediately list based on your feedback. But this week, the above items have been the focus, and will continue to be until they're fixed and we can move on to the next batch.

I know everyone's tired of hearing "thanks for your patience" and "we're working on it"...I guess I'm running out of different ways to say it, too! But the truth is, we're all still working very hard at debugging these problems, creating fixes for them, testing the fixes, and pushing them live.

Of equal importance is the fact our boards are the top priority for iVillage right now. Work is not slowing down, we're just in a position where we need to give the tech team the time they need. Believe me, I'd like to move my computer back to the tech cave so I can hang on every word they say...but that would be annoying, I guess. :)

As soon as I have something else to report, I will. Thanks for your patience (I really mean that!),


...keep going!


Community Leader
Registered: 07-26-1999
Thu, 11-08-2012 - 1:35pm

Jess, just a question, and correct me if I am wrong.  When we went over to Lithium, we were told if we had more than one username connected to 1 email account, they would have to be moved, you were only "allowed" or the system could only handle one user name per email account.  I know I have always had 2 user names, one to post as usual and one to post on more private "anonymous" matters, and the second username I had to change my email address on.  I am still getting the username already taken message, but that is the only user name I have associated with that email account.

iVillage Member
Registered: 01-03-2001
Thu, 11-08-2012 - 1:55pm

Same here...Like you, I stripped all playnames from my current email ages ago.The ONLY name associate with my email is my cl name and the only change in that was when Lithuium stripped the cl- from it. I DO have another email account with iVIllage --- it's a yahoo mail account and it is where I receive the iVillage enewslewtters (since iVillage will not deliver to my cl account! Cute eh? They got upset with me constantly complaining about getting signed up for newsletters I didn't request, sometimes three and four times a day and cut me off completely!). I can't remember the user name I associated with it but I'm sure it's NOT my cl-name.

I am reluctant to set up a NEW email account (like a gmail account) as a workaround since every time I set up a new gmail account I get inundate with google-related stuff like another Google+ page, etc.   and if I use my current gmail account (which is my webmaster account --- I know, an irony, I'm a websmaster! It's scary that I'm one of teh more web savvy memebrs of this guild but some done't even have email!) for my quilt guild, well then, that account will get flooded with iVillage stuff and the quilt guild mail is all I can handle there right now...

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Thu, 11-08-2012 - 2:45pm

Hi, Arryl and Carol -- 

Those are both great test cases I can send the tech team. It makes me think we need to look at Lithium's data; to see if it stored pre-Lithium user data, and if it's now somehow resurfacing. (I'm totally guessing, though.)

I'll let you know what they say.


...keep going!

Community Leader
Registered: 05-23-2003
Thu, 11-08-2012 - 2:54pm

I also had another username, way back when, that was associated with my current email address.  But at some point - maybe even pre-lithium?? - we were told that we could only have one username associated with an email account.  I *think* that I ended up switching out the email address for the other username, and kept my current address to go with my current name.

But I can't remember the timing on that, unfortunately.



Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Thu, 11-08-2012 - 3:47pm

Thanks, Kim. I'll add your account as an example, too!

...keep going!

Avatar for elc11
Community Leader
Registered: 06-16-1998
Thu, 11-08-2012 - 4:52pm

Jess, I also used to have 2 names associated with my email address: elc11 and cl-elc11. I didn't do anything to deactivate or disable the cl name, it just disappeared with the Lithium launch 2 years ago. Just wondering if the system could be seeing those old cl- names and that's causing confusion? 

iVillage Member
Registered: 12-31-2010
Thu, 11-08-2012 - 4:59pm
Jess - If this goes through, Quick Reply worked! Just wondered what the status was on browsers other than IE? At home I am on Mozilla or Google Chrome and those just are not working. Also, the "next discussion" tabs are still missing. Would love those back too. -Marie
iVillage Member
Registered: 10-24-2002
Thu, 11-08-2012 - 5:16pm

Thanks for all your hard work!!!

Community Leader
Registered: 07-16-2001
Thu, 11-08-2012 - 6:32pm
I also have only had one name, other than my cl-shywon name associated with my email address. I do think pre-lithium data is mixed in there somewhere because my join date is now correct and it was wrong under lithium. I'd really like to see a button in the mobile version that takes me back to the board. It seems like a simple thing that should be there, but isn't.
Avatar for islaywhisky
iVillage Member
Registered: 01-06-2002
Thu, 11-08-2012 - 8:51pm


In the interests of everyone - including you and your colleagues who are working so hard to get iVillage up and running smoothly again - could you give us a speculative, time-frame before we are in that happy state once again? Should we be thinking in weeks, months or even a year?


"Education is the discovery of our own ignorance." Will Durant

"Almost any manmade phenomenon i