Latest Update - 11/08/12

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Latest Update - 11/08/12
38
Thu, 11-08-2012 - 1:05pm

Hi, everyone.

I'm happy to report that after the office was without power all last week due to the hurricane, the whole team is back in the office as of yesterday! Monday's commute was impossible for some since we only had limited trains into and out of the city, election day was Tuesday, but by Wednesday we were reunited (despite the fact that some people are still dealing with flooded homes or power outages).

As of Tuesday, I'm in a daily meeting with the President of iVillage and the CTO regarding the status of our message board fixes. Every day, we discuss what the priority list is, what progress is being made, what's holding us back, and what resources are needed to cross items off the list.

Right now, the #1 priority (for all of iVillage, not just for the message boards project) is fixing the error pages we're seeing again on the boards. I expect many of these to clear up tomorrow, if not later today. 

They have also released the fix for Viewing Replies. I've been told that many people can now see replies on the site, and on their ipads and phones. If you can't, please PM me or email us, so we can continue troubleshooting! If you could let me know the URL where you can't see replies, what device you're using, and what browser you're in, that would be very helpful.

After the error messages are resolved, the next item on the priority list is fixing the ability to reply. Obviously some of you can reply, but some of you can't...we just need to figure out why that is. 

In the meantime, there are other message board fixes that are being worked on:

>> Fixing the "this email is already in use" error you get when trying to edit your preferences. This has now turned into a mini-project. We believe that if you're getting this error, you probably have a duplicate account in your history with iVillage (same email / various usernames attached to it). Essentially, when you try to change your account settings, our system doesn't know which of your usernames you are trying to affect. I'm waiting on a list of accounts that our system says, "this is a duplicate." 

>> Getting the private team boards (boards only used by CLs and Mods) back online. Also a mini-project, but it looks like we're close!

>> Removing the character limit from the signature field. This impacts more than just the signature field, apparently. I've let the team know that I definitely want the character limit raised, and now I'm just waiting on them to confirm that it's a safe change to make to our system.

>> We got the final version of Lithium's iVillage data, and are (still...) currently importing it into our database. It's so gigantic, it takes a few days! Once it's in, we can begin the process of restoring missing threads, missing boards, your images, etc.

Of course, there are more items on my post-launch, fix-this-immediately list based on your feedback. But this week, the above items have been the focus, and will continue to be until they're fixed and we can move on to the next batch.

I know everyone's tired of hearing "thanks for your patience" and "we're working on it"...I guess I'm running out of different ways to say it, too! But the truth is, we're all still working very hard at debugging these problems, creating fixes for them, testing the fixes, and pushing them live.

Of equal importance is the fact our boards are the top priority for iVillage right now. Work is not slowing down, we're just in a position where we need to give the tech team the time they need. Believe me, I'd like to move my computer back to the tech cave so I can hang on every word they say...but that would be annoying, I guess. :)

As soon as I have something else to report, I will. Thanks for your patience (I really mean that!),

Jess

...keep going!

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iVillage Member
Registered: 07-30-2004
Sat, 11-17-2012 - 5:17pm

      Jessica, my thread “To Look at and be looked at” is still missing from the “Sexual Taboo” board.  I have located through its URL: http://forums.ivillage.com/t5/Sex-Taboos/To-Look-at-and-be-Looked-at/m-/119012825#M72888, but the posts are gone.  Could you kindly let me know what happened and if anything could be done to get it back?  Thank you.

      Tom,

Avatar for islaywhisky
Community Leader
Registered: 01-06-2002
Fri, 11-23-2012 - 11:18pm

Jess, just something else to add to your workload (sorry) and of minor significance compared to other issues. But trying to access historical threads (and their replies) is frequently met with just the first line of text visible and nothing more!

That apart, the still present painfully slow loading of iVillage pages is a big frustration. My area (in the UK) has recently been supplied with super-fast, fibre optic broadband connection which I gladly subscribed to. My website browsing has been transformed - except iVillage alone, whose pages load so slowly I'm reminded of the bad old days when dial-up 56k internet connection was the only option we had.

You recently mentioned that addressing this problem was a priority. Do you have an update on progress?

Christopher

"Education is the discovery of our own ignorance." Will Durant


"Almost any manmade phenomenon i

iVillage Member
Registered: 03-10-2004
Sun, 11-25-2012 - 12:43pm

>> Fixing the "this email is already in use" error you get when trying to edit your preferences. This has now turned into a mini-project. We believe that if you're getting this error, you probably have a duplicate account in your history with iVillage (same email / various usernames attached to it). Essentially, when you try to change your account settings, our system doesn't know which of your usernames you are trying to affect. I'm waiting on a list of accounts that our system says, "this is a duplicate."

I am having this problem too. As far as I can remember I have only ever had 1 account and 1 username. I have changed my e-mail once or twice since becoming a memeber but have had the same one for many years now.

Avatar for islaywhisky
Community Leader
Registered: 01-06-2002
Sat, 12-08-2012 - 11:17pm

At least the dreadfully slow loading of iViallge's boards seems to be much improved - thank you!

But now I have reached the point of almost total despair. My saved login details no longer work. instead, I receive a message as follows...

'The requested page "/forums/add/forum/4621" could not be found.

So I can't even reach my 'saved'.board at all.

Christopher

 

"Education is the discovery of our own ignorance." Will Durant


"Almost any manmade phenomenon i

iVillage Member
Registered: 10-25-2006
Mon, 12-10-2012 - 12:00pm

New problem: While signed in, I tried to start a discussion on the POCS board.  First, I got the sign-in screen again, so I did that even though I'd been signed-in.  Then, I got this message:

The requested page "/forums/add/forum/20827" could not be found.

Are only CLs allowed to start discussions now?

Is activity about on the forums about 10% of what it had been prior to the revamping?  I know mine is!!

Thanks to those who advised me on how to enlarge the text box and to use the refresh button when I get an error message when trying to reply to a post.  The former works, but I haven't yet tried the latter.

-----------------------------------------------
http://www.pnhp.org/news/2009/october/meet_the_new_health_.php

http://www.youtube.com/watch?v=DQTBYQlQ7yM

Avatar for cmerin
Administrator
Registered: 01-20-2004
Mon, 12-10-2012 - 1:50pm

Hi -

No, not at all. It's a known issue. There is a work around that has worked for everyone I've spoken to about it. If you head to the "see all" board page of the board you want to start a discussion on, you sould be able to then start a discussion.

If it doesn't work or you need further help, please don't hesitate to email me directly at techtalk@mail.ivillage.com.

Thanks,

Erin
Community Technical Assistant | Community Moderator
iVillage.com

Avatar for islaywhisky
Community Leader
Registered: 01-06-2002
Sun, 12-16-2012 - 8:43pm

Janet, did you note that my last post cited the same error message that you spoke to Erin about?

Erin answered you with a workaround, though I hope 'workarounds' are only temporary. Unfortunately, iVillage seems to have taken on rather more than it can chew with this wholesale revamp. I hope I will end up eating my words eventually, but I I'm told it may be anything up to a year before that time arrives.

Christopher

"Education is the discovery of our own ignorance." Will Durant


"Almost any manmade phenomenon i

iVillage Member
Registered: 09-24-2012
Mon, 08-12-2013 - 3:13pm
I can not view my replies

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