Latest Update - 12-10-12

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Latest Update - 12-10-12
34
Mon, 12-10-2012 - 10:41am

Hi, everyone.

I know I haven't posted an update in quite some time. Unfortunately, there's not much to report. Here's why:

When the boards started experiencing slowness -- pages taking forever to load, pages timing out and failing, etc. -- that became the top priority for the tech team. Shortly after they started investigating, it was brought to our attention that the slowness on the boards was slowing down the rest of the site as well. What started out as a message boards fix turned into a site-wide fix, with many more moving parts to take into account.

They're still working on these issues, including the login & posting failures. (The two issues are related, turns out.)

One small fix did go through though -- they raised the character limit for signatures from 255 to 1000. I bet many of you have seen signatures showing up again? 

I'm getting an update from the tech team about the login/posting bug this morning, and I'm meeting with the higher-ups (all of them) at iVillage on Wednesday. We need a final solution to all of the issues we're having -- everyone here agrees on this. We can't keep going the way we are, and we know it. Should be an interesting meeting!

Thanks!

Jess

...keep going!

Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Mon, 12-17-2012 - 2:58pm

Cara, I'm sorry there's no update yet, but truly, I've told you all I can. I am not in the office and therefore wasn't at the meeting. Jess plans on posting, but it's possible she's awaiting more details. I don't want to speculate and mislead, so that's really all I can say. I'd prefer to err on the side of caution than give inaccurate information or promise anything.

My apologies that I don't have more for you ... I have sent this thread onwards though. (Jess is actually our Community Director; she's not 'tech' but she is working closely with them.)


Donna

 



Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Mon, 12-17-2012 - 3:50pm

Hi, everyone.

I want to give you an update on the meeting I had with my bosses last Wednesday.

The first important thing that happened was that I and some others here in the office got to tell our new GM the whole history of our community -- historical traffic trends, the Mizinga > Lithium move and the lessons learned there, the relationship we had with Lithium & the reasons we left, and much more. It was good for him to hear, and to put our current situation into a richer context.

The second important thing that happened was that we had long discussions about all of the options for improving the community experience at iVillage. There were some fearless, soul-searching questions, like "Does anyone think we should close the boards?" (Everyone in the room answered NO) and "Does anyone think we should move -- again -- to another platform?" (After due diligence, the answer is NO).

So the plan is to fix what we have, and just. make. it. work. 

Now, obviously, the holidays are next week and many people in the office are leaving in the next few days. One thing I'm working on this week, however, is to re-establish a list of priorities for the tech team, so that once the holidays are over we have a starting point.

This week, the tech team is still working on the database performance issues we've seen on the boards.  

Thanks,

Jess

...keep going!

Avatar for elc11
Community Leader
Registered: 06-16-1998
Mon, 12-17-2012 - 9:59pm

Jess, thank you for posting this update. Two more favors please: first, can you take your recent post and make it a new update thread with a date stamp of this week where it will be seen at the top as soon as members visit this board. And second, can you please create a new update thread at the start of each week even if there's nothing significant to share. That way, members who cannot read replies, or cannot see threads that are not in the top few of a board, or those who just don't have the patience anymore to hunt for an update will know that you are trying to keep them informed. 

Thank you.

iVillage Member
Registered: 08-01-2004
Tue, 12-18-2012 - 2:30am

I for one don't have that problem, but I for the life of me cannot find the right page on getting up dates when members reply to my posts. I've tried to find it, but I just can't find. Where do I go to find that?

Avatar for CMEvelyn
iVillage Member
Registered: 05-29-2012
Tue, 12-18-2012 - 10:02am

chic04 wrote:
 I for the life of me cannot find the right page on getting up dates when members reply to my posts.

Hi Rita,

The option to subscribe to the thread is in the options dropdown under the first post, if that's what you mean, but I'm not sure it's working right now.

Community Leader
Registered: 03-17-2003
Tue, 12-18-2012 - 10:49am
Thanks for the update.
Community Leader
Registered: 10-01-2002
Tue, 12-18-2012 - 5:42pm

At times I do have issues with posting to the boards.. I love iVillage   but this new set up is not as good as it once was.. 
Just  wish it was a bit easier ..

Thanks for the update ...

<
Community Leader
Registered: 10-01-2002
Tue, 12-18-2012 - 5:42pm

At times I do have issues with posting to the boards.. I love iVillage   but this new set up is not as good as it once was.. 
Just  wish it was a bit easier ..

Thanks for the update ...

<
Avatar for hugss
iVillage Member
Registered: 09-25-2010
Tue, 12-18-2012 - 7:21pm

Hello Jessica,
You say *one small fix* meaning the signatures.
Too bad not for all members.
So not really fixed then :(




iVillage Member
Registered: 08-01-2004
Tue, 12-18-2012 - 10:18pm

ok, thanks for letting me know. I'll keep that mind and I'll do that as well.