Latest Update - 12-10-12

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Latest Update - 12-10-12
34
Mon, 12-10-2012 - 10:41am

Hi, everyone.

I know I haven't posted an update in quite some time. Unfortunately, there's not much to report. Here's why:

When the boards started experiencing slowness -- pages taking forever to load, pages timing out and failing, etc. -- that became the top priority for the tech team. Shortly after they started investigating, it was brought to our attention that the slowness on the boards was slowing down the rest of the site as well. What started out as a message boards fix turned into a site-wide fix, with many more moving parts to take into account.

They're still working on these issues, including the login & posting failures. (The two issues are related, turns out.)

One small fix did go through though -- they raised the character limit for signatures from 255 to 1000. I bet many of you have seen signatures showing up again? 

I'm getting an update from the tech team about the login/posting bug this morning, and I'm meeting with the higher-ups (all of them) at iVillage on Wednesday. We need a final solution to all of the issues we're having -- everyone here agrees on this. We can't keep going the way we are, and we know it. Should be an interesting meeting!

Thanks!

Jess

...keep going!

iVillage Member
Registered: 07-10-2003
Wed, 12-12-2012 - 1:24pm

Have to say what is scaring me about all these problems is that about the only posts I am seeing are from commuty leaders and admins!   I fear way too many people who are not in those categories have given up.  Probably the only reason I am still around is I get stubborn about things and tend to keep trying until long after others have given up.I also am NOT a techie or a CL here but have been admining too many groups in FB. Also used to work in a job that was computer driven and have seen how hard it is to program fixes when there are computer issues. I can understand that you want to do things in house, but beginning to wonder if  you don't really need to bring someone in who  understands the problems AND how to fix them.  I would hate to this this site go down!!

Community Leader
Registered: 10-16-2007
Tue, 12-11-2012 - 6:03pm
Thanks Sue - I think most people do quick reply. I have several people that keep open multiple tabs. I still get complaints though!

Michelle

Mom to Addison (7) & Gabriel (4)

iVillage Member
Registered: 12-17-1998
Tue, 12-11-2012 - 4:54pm

Thanks for the update, and I have to agree with the poster who said to get people who specialize in this. I hate having to log in every time I want to post. I can't use my sig line because it is all in HTML and haven't figured out how to get it to work yet. I have jpegs that I have added to, to use for my sig for now. I know it's a slow time, but so many people have posted they can't get logged in unless they do it 3 or 4 times. I hope something good comes from the meeting .... I miss my color fonts.

Avatar for vegiemama
Community Leader
Registered: 01-06-2000
Tue, 12-11-2012 - 3:31pm

mom2addy wrote:
The #1 issue that my boardies are having a problem with is losing your place in a thread. When you click on it, it brings you to the first post rather than the first unread post. Is this a difficult fix? It would make everyone very happy in my world. Also the fact that when you respond, it dumps you at the end rather than putting you back where you were. Our chat threads get 500-900 responses in any given month and people are super-frustrated with always losing their place. I guess we could split them up by week but the problem would still be there, albeit on a smaller scale. My "looking forward to spring" siggy is annoying but I can live with it until some of the other issues are fixed.

Michelle, just wanted to share a temporary solution that makes it easier to keep your place.  When you and your boardies reply, right click the reply button and select "open in another tab".  The message you're replying to will open in another tab, you type your reply, hit post, and then go back to the original tab...or page...where you still have the whole thread visible.  It's not really any harder than replying on the same page, with the added benefit of not getting lost in the thread!


Sue
Homeschooling mom to DD15 & DS11

CL of Homeschooling, Signature Showcase, Ectopic Loss, and Fertility Charting

Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Tue, 12-11-2012 - 12:29pm

happysj56 wrote:
Do you know that since the upgrade I receive NO ADS on my IPAD? I beg of you, give up trying to fix this yourself, and find a board provider who is competent to run this kind of software. Ivillages tech team is not competent to do this. They will put the site out of business.

Hi..


I'm glad you're not seeing the ads! That was deliberate and done in response to requests to have the ads removed from the mobile option.

As Jess said, iVillage is fully invested in fixing the issues, and our tech team is working full-time on it. She'll continue to update as she has more information. (I don't work in the office, so I won't be there to share info myself.)

Thanks...

Donna

 



Community Leader
Registered: 10-16-2007
Tue, 12-11-2012 - 12:05pm
The #1 issue that my boardies are having a problem with is losing your place in a thread. When you click on it, it brings you to the first post rather than the first unread post. Is this a difficult fix? It would make everyone very happy in my world. Also the fact that when you respond, it dumps you at the end rather than putting you back where you were. Our chat threads get 500-900 responses in any given month and people are super-frustrated with always losing their place. I guess we could split them up by week but the problem would still be there, albeit on a smaller scale. My "looking forward to spring" siggy is annoying but I can live with it until some of the other issues are fixed.

Michelle

Mom to Addison (7) & Gabriel (4)

Community Leader
Registered: 03-24-2000
Tue, 12-11-2012 - 9:56am

Thanks for the update Jess.  It sounds like they have quite a mess on their hands still and a big job to get everything working right.  I hope the Wednesday meeting is very productive so we can have the boards working right once again.

 

Photobucket

Community Leader
Registered: 03-24-2000
Tue, 12-11-2012 - 9:34am

I have the same thing going on when I try to edit my prefernces Carol.  When I click "save" then it says that my email addy is already taken and nothing will save.  I'm afraid to mess with my signature as I may not have anything.

 

 

Photobucket

iVillage Member
Registered: 01-03-2001
Tue, 12-11-2012 - 9:27am

Well, my signature isn't working... and I still have that email already taken so I can't tweak it either.

Note the little blue quotation mark after CL of? That's linkable and all that shows of the words "Stitcher's Niche" with a hot link. When my signature got trasnfered, only the code for the url made it and the words are gone. Decorating and Home Improvement isn't even in the picture... and I can't add it either.



CL for "

iVillage Member
Registered: 05-08-2006
Mon, 12-10-2012 - 5:48pm
Do you know that since the upgrade I receive NO ADS on my IPAD? I beg of you, give up trying to fix this yourself, and find a board provider who is competent to run this kind of software. Ivillages tech team is not competent to do this. They will put the site out of business.