Latest Update: 3-4-13

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Latest Update: 3-4-13
36
Mon, 03-04-2013 - 4:36pm

Hi, everyone.

I wanted to let you know where we are on a few items: the project to delete old threads, and other message board-related fixes coming soon. 

You may have noticed, we’re still waiting on the deletion project to happen. iVillage is in the process of moving hosting companies, and our database guys are focused on that right now. We don't want to run the deletion script without them babysitting it...too risky. I’ve asked our GM and CTO when they expect the deletions to begin (they know it's causing other boards fixes and projects to be delayed) and when they give me a date, I'll give it to you.

In the meantime, I'm making sure that some of our message board fixes get into the workflow. This week, the team is cleaning up a bunch of 404 errors (page not found) coming from message board links promoted around the site. This is important because it impacts our effectiveness in Google. After that, they'll be fixing 2 tools that Mods and Admins require, and they'll be restoring post counts on the Category page. These fixes will take us through the middle of March. We haven't had planning meetings for the two code releases that will happen in April, but I'll definitely be requesting 3-5 additonal fixes there. I'm happy we're still able to move forward with these!

Once I know a) when the deletion project will start or b) which fixes will be worked on in April, I'll post another update.

Thanks!

jess

...keep going!

Community Leader
Registered: 07-26-1999
Wed, 03-06-2013 - 12:08pm
I think we all know its not your fault Jess, or any of the other administrators. Its obviously something that comes from much higher up the chain, but I can't imagine what "bigger iVillage projects" would be more important than keeping traffic to the site and the boards. This whole fiasco is doing the exact opposite in fact, I know i am a CL, but I wouldn't recommend this board to anyone, why would I purposely suggest to people something that can easily make newbies beat their heads against a wall?? I actually cringed when I had a new visitor today to my board who was on it several years ago. All I could think of what, ugh, this is the worst time for someone to come back to the baords and see what a disaster they are. I know we've all had this discussion several times before, people can blame it on social media, FB, or whatever, but there are plenty of message boards out there JUST LIKE IV that are thriving and really busy. I was on one last night because I was desparately looking for input on a medical issue that i wanted a large number of opinions on and putting it here on IV would get me crickets for weeks guarenteed. That board, while maybe not as "comforting" as my experience here on IV, was at least busy and you could tell the ones on there definitely knew each other and had a pretty good sense of community, something IV used to have, but is no longer present because of how badly the boards have been this last two years.
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iVillage Member
Registered: 12-15-2008
Wed, 03-06-2013 - 12:45pm

"In the meantime, I'm able to get the team to work on other message board issues."

But we were told a few weeks ago that nothing else could be done to fix the board until the deletion project was completed.  So what HAS been happening in the last few weeks if no fixes were being done and the deletions weren't being done?  Seems like a lot of wasted time to me.  Sorry, but as an IT person from an IT family I just cannot wrap my head around the decision making being done around here.  We are tired of the LAME excuses!!! We miss our boardies and want our boards back - although I seriouly think it's too late for that to happen.  

We know that this is not the decisions of the CMs, but who else do we have to turn to.  I would happily contact anyone higher up and give them my 2 cents.  Are our complaints even reaching their eyes and ears?  I think not based on what I see them "bragging" about on other parts of IV.  And our complaints are just the tip of the iceberg sinc emany don't complain, they just leave.


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Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Wed, 03-06-2013 - 1:29pm

Hi..

I'm not the originator of the thread, but I wanted to jump in quick here.

Jess mentioned in her update that iVillage was in the process of switching hosting companies. That's what's been happening these last few weeks, and maybe further beyond that. (I don't have dates, I just know that it's been ongoing as it's a massive undertaking -- iVillage has a lot of stuff after being here for so long!) It's not an excuse, it's truth, even though I know that doesn't change the end result right now.

FWIW, I talked with our VP firsthand about the current boards situation just last week when I visited the office, though I didn't share anything Jess hasn't already shared with him and everyone else. Upper management beyond the VP is also fully aware; this isn't happening in a vacuum, so they know exactly what's going on. Again, that doesn't change anything right now, but as a business, they have to be aware of all the arms and legs and this is no exception.

These fixes Jess has requested are a step in the right direction until we can make even bigger strides. Every little thing helps!

 



iVillage Member
Registered: 02-06-2004
Wed, 03-06-2013 - 3:42pm

I don't mean to be rude to you Jessica and I know your just passing along information, but that's not much of an update.  It's been the same story for 5 months.  Please be patient with us.  Well with the amount of traffic that has gone and the CM's and CL's that are steeping down, you would think the eyes and ears would look at their data reports and see the traffic has decreased to the site. Oh and I think I would put more pressure on your hosting company, because with it taking this long, you're getting hosed.

Oh and in case my Valentine's siggy pops up, I'm not behind in the times, I've changed it...but depending on the mood of iVillage, it's a gamble on which one will post.

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Avatar for caraleas
iVillage Member
Registered: 10-06-1997
Wed, 03-06-2013 - 11:10pm

The ineptitude goes beyond the tech problem - it seems to be a pervasive issue throughout the organization. PR. Communications. Prioritizing. Decision making in general. Flat out dishonesty.

Who decided to lie to us and tell us that nothing could be done to improve the boards until the data dump was complete (giving the impression that it was underway, or nearly so)? If they are making improvements NOW, when the data dump still hasn't begun, that was a LIE. Probably the same person who posted the almost-not-an-announcement saying that the transition would be seamless and we shouldn't really notice anything other than the "temporary" lack of font colors, etc. And yes, we all know that THAT post was edited after the fact, removing the "shouldn't even notice" part. We are not stupid, we pay attention when stuff like this is announced because we care about our boards!  The original post might not have been intentionally misleading (merely farcically naive), but changing the content afterwards was dishonest.  Let the denials begin.......

And why is it TODAY that we find out that the main site is transfering to new servers? Seems like something we could have been told when you were aware it was happening, and that it was the priority, rather than letting us think that the boards were the focus of the tech team?

Mods, quit trying to defend the corporation. It just causes us to lose respect for you, too. We realize it is your job and you can't blast the powers-that-be, but, please! I realize It is a no-win situation - we want updates, but we don't want to hear that we have been misled for months, but we REALLY don't want to hear more lies!  And clearly, you are either being given bad information or are chosing to try and paint as rosy a picture as possible.  I wouldn't trust anything I was being told if I were you. Oh, wait. I already don't believe anything I am being told.....

Sure wish we could shake the last couple uber-loyal board members loose and get them over to a new forum, but we don't want to leave anyone behind (unlike iVillage, apparently). I bet when we hit the one year anniversary of this catastrophic failure they will recognize the futility of staying.

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Thu, 03-07-2013 - 10:16am

Cara,

No one is lying to you. Our tech team is allowed to adjust their workflow as needed. We're allowed to edit posts for clarity. This is a business, and we will do what we need to do to improve it, even if it takes 10x times longer than we originally estimated. Life goes on.

I'm sorry you're so unhappy here, and I hope you don't...but if you choose to leave I'll understand.

...keep going!

iVillage Member
Registered: 06-29-2007
Thu, 03-07-2013 - 4:12pm

Cdjessica said:

" Our tech team is allowed to adjust their workflow as needed."

Um you might want to fire your tech team then. Ivillage is a business, I can't imagine the drop in traffic to the boards is a good thing, especially to the advertisers who pay good money to advertise on the boards.

Thanks for taking us just as seriously as you have in the past though:-)

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iVillage Member
Registered: 07-23-1998
Thu, 03-07-2013 - 5:49pm

Can you imagine a corporate business or any business taking 10x longer than estimated to fix things? Then editing a post after the fact pretending it was never sent?  Now I see why it has taken so long.

iVillage Member
Registered: 02-12-2002
Thu, 03-07-2013 - 6:09pm

Jess may I ask how long have you been with IV?

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Avatar for caraleas
iVillage Member
Registered: 10-06-1997
Fri, 03-08-2013 - 12:29am

The sad reality is that WE are not the customers of iVillage - we are the PRODUCT.  I keep forgetting that. We don't actually pay them for the cyberspace - and apparently the boards do not generate enough ad clicks for them to notice that most of them are dead.

Our presence is what iVillage is selling to their advertisers.  Because we love the people we have connected with on the boards we keep coming back. iVillage had a very positive corporate image for us - it felt like home! But it is the people on the boards, not the company, that has actually earned our loyalty.

Jessica is correct, they can do anything they please, and say anything they please, and change the content of  their announcements to make themselves look less incompetent - it is exactly what we should expect of a corporation. I am just glad they are showing some integrity in not silencing those of us who have become more vocal about our dissatisfaction - I have to say I expect to try and log on and find my posts, or even my account has been deleted.  Of course, it would take forever for me to figure THAT out if it did happen since I would immediately assume that it was a new tech problem!