Log In Error/Access Denied

Avatar for cmerin
Administrator
Registered: 01-20-2004
Log In Error/Access Denied
1
Tue, 06-04-2013 - 3:24pm

Hi Everyone, 

While I haven't had the official word, it appears the log in issues that started last weekend are now fixed. (Not to be confused with the original issue of slow signing in and getting the error––that's still on their radar but this one obviously took precedence.) 

My first suggestion is to clear your cache and temp files. If you're still unable to log in using the link in the right column or header (on a forum page) please let me know the browser and browser version you're using. 

Thanks for sticking by while we experience hiccups. I know it's frustrating, but we are on the way to making improvements. 

Erin
Community Technical Assistant | Community Moderator
iVillage.com

Avatar for elc11
Community Leader
Registered: 06-16-1998
Tue, 06-04-2013 - 8:11pm

Thanks for the update Erin.

On a positive note, I have stayed logged in for a week now. Quit the browser, turn off the computer, whatever, when I come to the boards I am still logged in! When I try to post it sometimes logs me out  then refreshes and logs me back in; and I still get the "not authorized" pages sometimes, but at least I haven't had to mess with the log-in page since last Tuesday 5/28. Its great to see that something has been fixed (for me), gives me hope that other fixes aren't far behind.