Lots of problems with my account

Avatar for donnaldy59
iVillage Member
Registered: 11-19-2001
Lots of problems with my account
1
Mon, 12-10-2012 - 6:34am

1.  I can't change my signature.  It says that my email address is already taken

2.  I can't change my password - it says to contact the site adminstrator

3.  I was told to change my email address but I don't know where to do that since anything I do under the edit my preferences tab won't allow for change since my email address is already taken.... by me.....

I would appreciate some help with these issues!

 

Avatar for cmkarla
Administrator
Registered: 01-03-2001
Mon, 12-10-2012 - 9:05am

HI Donna,

This is a known bug and they are working on correcting that error message many people get when trying to change things.

I don't know if this will work for you or not but what I did to get around that error was this:

Go to iVillage homepage and log in. Click on Edit Profile. Go to privacy settings and change your e-mail address. Save and close your browser. Open a new browser, log in at the top of the iVillage homepage, and go to your board. At the bottom of one of the folders, click on the See All Threads In This Board link. If it works, you should see you are logged in. Edit your preferences from there. Save. Go back to the iVillage homepage, and at the top go into Edit Profile again and change your e-mail address back to your prefered e-mail.

Good luck and please feel free to e-mail or PM me if you want me to explain anything further. allhealthcm@mail.ivillage.com

Karla
Community ModeratoriVillage.com