Message Board Fixes - Updates

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Message Board Fixes - Updates
159
Tue, 10-16-2012 - 12:52pm

Hi, everyone!

First, I want to say THANK YOU for all of your posts -- some issues we know about and are already working on; but you also brought some new bugs to our attention too. It's a big help to us to see these, and it helps me prioritize what needs to happen immediately, and what can come after that.

After we went live yesterday, thanks to you, the Community Leaders, and the Moderators, I was able to give a long list (Wink) of To-Dos to the tech team.

I'll use this thread to start reporting what our tech team is working on. I'll post a follow-up as things get fixed. 

Right now, this is what is being worked on:

1. Fixing Log In in IE

2. Re-importing missing user accounts (those "Visitor (Not Verified)" accounts), which is also related to the Error pages we get when we click on a thread.(What happens is this: when we click on a thread, the system needs to load all the info about that thread – the content, the settings, and the users attached to it. As the system searches frantically for the all the users participating in that thread, when it hits a missing user account, the page load fails.)

3. Re-importing missing message boards: All of the June 2012 Playgroup; boards in the Current Debates, After School Activities, 2008 Playgroup Friends, 2009 Playgroup friends, and Wedding & Honeymoon Planning topics; and the Nurtured Heart Approach board in the Spirited & High Needs topic. I can't thank our members in these boards enough for your patience!

Additionally, you should start seeing some Avatars reappearing, as well as some Signatures.

Also, you'll notice that header copy is missing from the boards -- that will be reloaded in the next 24-36 hours.

As for the rest of the list, I'm sitting down with the project manager this afternoon to prioritize the next tasks for the team. I'll make features that are not working or missing the highest priority. 

I'll talk to you soon!

...keep going!

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Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Fri, 10-26-2012 - 3:28pm

tom.j.g wrote:
<p><span style="color:#000000; font-family:Times New Roman; font-size:small"> </span></p><p style="text-align:left" align="left"><span style="font-size:small"><span style="color:#000000"><span style="font-family:Times New Roman"><span>      </span>CdJessica, I have not been able to find my thread “To Look at and be Looked at.”<span>  </span>It disappeared when ivillage changed things.<span>  </span>I would like to know if there is any way it could be located.<span>  </span>I had put a lot of work into that thread.<span>  </span>If it was deleted then I would like to know why.<span>  </span>I was very careful about complying with TOS and no one complained.<span>  </span>If it was an error I would like to know that.<span>  </span>Is there a backup?<span>  </span>Also, is the change completed?<span>  </span>I would be appreciative of any help you can provide.</span></span></span></p><p><span style="color:#000000; font-family:Times New Roman; font-size:small"> </span></p><p style="text-align:left" align="left"><span style="color:#000000; font-family:Times New Roman; font-size:small"> </span></p><p><span style="color:#000000; font-family:Times New Roman; font-size:small"> </span></p><p style="text-align:left" align="left"><span style="font-size:small"><span style="color:#000000"><span style="font-family:Times New Roman"><span>      </span>Thank you, Tom.</span></span></span></p><p><span style="color:#000000; font-family:Times New Roman; font-size:small"> </span></p>

Hi! Could you tell me what board that thread was in? If it was removed due to a TOS violation, you'd have received an email about it. I'm guessing it's an issue related to the changeover, but most of those threads are back now. (I do know that they had been working on getting the rest over here as of yesterday still, so that's why I say "most.") 

Thanks..

Donna

 



Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Fri, 10-26-2012 - 3:30pm

elc11 wrote:
Donna, I also get the "email address already taken" message when I try to edit my preferences for anything.

Hi -- just wanted you to know I saw this and it was a known issue that we're trying to resolve. Is it still occurring? (And thank you for your patience! I was unable to post yesterday.)


Donna

 



Avatar for cmdonnab
iVillage Member
Registered: 04-27-2000
Fri, 10-26-2012 - 3:50pm

nawleansdarlin wrote:
<p>I have a new problem that I found.  I cannot delete my private messages.  They simply will not go away.</p>

Hi -- this one's on the list! I don't have any answers for you right now, but I hope soon!

Donna

 



Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Fri, 10-26-2012 - 5:00pm

nawleansdarlin wrote:
<p>CD Jessica, I have found a new problem of sorts.  In the header where it lists all the sections of the 'Village, Love &amp; Sex doesn't show any options.  The other sections do.  Just thought you would like to know and I wonder if that is why my boards have fallen completly silent. </p>

Hi there,

You mean the very top navigation bar? Those are under Editorial's control. I'm not sure if anyone on the Edit team has requested that sub-nav links be added there. (Although, it would be a good idea, I think!) I'll ask some of the editors what they think / if it has ever been brought up.

(But L&S is in the sub-nav of "Boards" in the top there.)

Thanks!

...keep going!

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Fri, 10-26-2012 - 5:26pm

islaywhisky wrote:
<p>Another strange fault is that all threads show an accurate number of 'replies', but zero 'views'! That's a nonsense of course, because every thread has many more views than replies - and it's a useful indication of the interest a thread engenders. In a mad moment it left me wondering if anyone was reading anything!</p><p>P.S. And now the spell check has gone! I rely on this to correct typos - my spelling is always perfect, of course! </p><p>

Hi, Christopher.

Thanks for letting us know. Two things -- I've asked the team to hide the "views" column until they can get it populated with usable data. You're right that it's confusing to have it there!

We didn't relaunch with spellchecker, mainly because it didn't come with the WYSIWYG that came with the platform on which we built the boards (and is same platform that runs the rest of iVillage). That's something we're just going to have to build back in. 

We're tackling the biggest fires first, though. I've given the team a "top 10" list of blockers -- items that prevent members from using the site -- and once they fix all of those, they can start working on my list of known bugs and my list of enhancements, of which adding spellcheck back to the wysisyg is one.

Hope this clears a few things up. :) 

...keep going!

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Fri, 10-26-2012 - 5:34pm

islaywhisky wrote:
<p>And what's this:</p><div><span>Path</span><span>: </span><span><a href=";" rel="nofollow">p</a><span> » </span><a href=";" title=" verdana,geneva; " rel="nofollow">span</a><span> » </span><a href=";" title=" field field-name-comment-body field-type-text-long field-label-hidden " rel="nofollow">div.field field-name-comment-body field-type-text-long field-label-hidden</a><span> » </span><a href=";" title=" field-items " rel="nofollow">div.field-items</a><span> » </span><a href=";" title=" field-item even " rel="nofollow">div.field-item even</a><span> » </span><a href=";" rel="nofollow">p</a><span> » </span><a href=";" title=" verdana,geneva; " rel="nofollow">span</a><span> » </span><a href=";" title=" verdana, geneva; " rel="nofollow">span</a></span></div><div><span style="font-family:verdana,geneva"><span style="font-family:verdana,geneva"><span style="font-family:verdana, geneva"><span></span></span></span></span></div><div><span style="font-family:verdana,geneva"><span style="font-family:verdana,geneva"><span style="font-family:verdana, geneva"></span></span></span>Should we just ignore it?</div><div><span style="font-family:verdana,geneva"><span style="font-family:verdana,geneva"><span style="font-family:verdana, geneva"></span></span></span></div><p><span style="font-family:verdana,geneva"><span style="font-family:verdana, geneva">Christopher</span></span></p></div></div></div>

Hi,

Can you let me know which page you were on where you saw that (you can paste the URL here)?

Thanks! :)

...keep going!

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Fri, 10-26-2012 - 5:50pm

tom.j.g wrote:
<p>CdJessica, I have not been able to find my thread “To Look at and be Looked at.” It disappeared when ivillage changed things. I would like to know if there is any way it could be located. I had put a lot of work into that thread. If it was deleted then I would like to know why. I was very careful about complying with TOS and no one complained. If it was an error I would like to know that. Is there a backup? Also, is the change completed? I would be appreciative of any help you can provide. </p>

Hi, Tom.

Rest assured, it wasn't deleted! When we flipped the switch, we knew that there were going to be some missing boards (the team has resolved about half, and is working on the other half), and we realized that some threads were also missing from boards.

The good news is that they're not really "missing" -- they just didn't display when we poured all of the data onto our new platform. Lithium is in the process of delivering their final version of the iVillage message boards data to us (in fact, I think that's complete -- it's so huge, it takes a day or so to move from point A to point B). Once we have it, we can find a lot of missing data and restore it to our current site. The first thing we'll restore are the remainder of the missing boards, then we'll get to work on user accounts; our members bookmarks, subscriptions, images, and friends lists; and missing threads like yours. I'm not sure how long this is going to take, but restoring missing data is in the "top 10" list of items I asked the tech team to work on, post-relaunch. In other words, it's more important than the many other bugs we know we still need to fix.

Sorry you couldn't find your thread. We'll hunt it down, though! (Do you have an old URL for it? Can you send it to me - either post it here, or PM me?)

Thanks!

Jess

...keep going!

Avatar for cdjessica
iVillage Member
Registered: 07-13-2011
Fri, 10-26-2012 - 5:56pm

thatyank wrote:
<p><blockquote class="quote-msg quote-nest-1 odd"><div class="quote-author"><em class="placeholder">cdjessica</em> wrote:</div>&lt;p&gt;Hi, everyone!&lt;/p&gt;&lt;p&gt;&lt;p&gt;Also, you'll notice that header copy is missing from the boards -- that will be reloaded in the next 24-36 hours.&lt;/p&gt;</blockquote></p><p>As near as I can tell, it's more like 9 days now... and still no header text.</p>

Hi,

Yep. Unfortunately, there was a javascript error in our admin tools. We've just had to wait for the fix to go through. All things considered, I'd rather they fix the Error pages or the Replies issue. (I love having the headers, but empty headers don't prevent people from using the site, you know?)

The good news is they did fix it, and once that code is deployed the headers can be added back in. I'm hoping next week...

:)

(Edited to say ...empty headers don't prevent people from using the site...)

...keep going!

Avatar for elc11
Community Leader
Registered: 06-16-1998
Fri, 10-26-2012 - 6:04pm

Donna, I am still getting the "email address is already taken" error message. It's currently 3:00pm PDT 10/26/12.

iVillage Member
Registered: 10-29-2006
Sat, 10-27-2012 - 9:55am

When visiting any  of the ivillage boards on my ipad, I am only able to view the first post of a thread. Also, my profile activity only shows one posting which was from nearly a year ago (and is not complete--half of what I wrote has been deleted).

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