Passing on a problem/complaint
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|Sat, 12-08-2012 - 8:37pm|
Are there more problems than usual today (Sat 12/8) or is my boardie just having bad luck?
One of my boardies has been emailing me today regarding board problems. She is getting all of the error messages: it tells her to sign in, then tells her that the page cannot be found (she didn't note which error number), keeps prompting her to sign in then says that her password cannot be recognized. She clicked on "make new password" which took her to a page with "email my new password" but nothing happens when she clicks the link.
I directed her to this board but she cannot get on to post here either, so cannot tell/ask a question. She says that she can view boards but they jump a lot and go blank then return (maybe refreshing repeatedly??) She took a break of several hours from trying the boards but in the afternoon had the same problems.
What should I tell my boardies when they ask me what's going on or what they can do? Fortunately I am having few problems so I don't know the solutions or work-arounds, if any exist. I have other things to do than read through all of the threads here to glean some pointers to give my boardie, and she evidently has neither the patience nor desire to do it for herself...and really, she shouldn't have to, none of us should. She is one of my more active members so if she throws in the towel my board will feel it.
If there is a list of work-arounds and possible solutions, it would be great to get them all compiled into one post here. Thanks.