Trying to update my profile pic

iVillage Member
Registered: 02-14-2000
Trying to update my profile pic
2
Thu, 02-28-2013 - 1:47pm

Hi, I'm trying to update my profile pic to get rid of that generic red and white Ivillage logo. I found where to do it but every time I try to upload a picture I get this error message: The e-mail address jlsjjsmom@yahoo.com is already taken. That's my email address so obviously it's already taken! I can upload photos within a comment using the upload feature at the bottom of the comment box but when I go into 'Edit my Profile' at the top left, then 'Edit my Preferences' then 'Account' and try to upload a picture it's a no go. Any insights on what I'm doing wrong? I see several people have been able to update their profile pic.

Pam
Community Leader
Registered: 10-22-2001
Thu, 02-28-2013 - 6:42pm

I can't either...:(

Nightangel
Avatar for cmerin
Administrator
Registered: 01-20-2004
Fri, 03-01-2013 - 1:05pm

Hi Pam,

It's a known issue that they are working on, relating to an issue with past accounts. I don't have an update on a time frame though, unfortunately.

Erin
Community Technical Assistant | Community Moderator
iVillage.com