"The website encountered an unexpected error"

Avatar for mahopac
iVillage Member
Registered: 07-24-1997
"The website encountered an unexpected error"
1
Thu, 10-18-2012 - 3:52pm

I still keep seeing this when I try to open conversations:

Error

The website encountered an unexpected error. Please try again later.
I can't understand why this problem persists days after the changeover.
Avatar for cmerin
Administrator
Registered: 01-20-2004

Hi,

Unfortunately it's related to an issue with user names.

"2. Re-importing missing user accounts (those "Visitor (Not Verified)" accounts), which is also related to the Error pages we get when we click on a thread.(What happens is this: when we click on a thread, the system needs to load all the info about that thread – the content, the settings, and the users attached to it. As the system searches frantically for the all the users participating in that thread, when it hits a missing user account, the page load fails.)"

It is a top priority that they are working on resolving as quickly as possible.

We're sorry for the inconvenience and appreciate your patience.

Erin
Community Technical AssistantiVillage.com

Erin
Community Technical Assistant | Community Moderator
iVillage.com