Does my computer have a virus?

iVillage Member
Registered: 02-08-2012
Does my computer have a virus?
5
Wed, 02-08-2012 - 10:23am
I have Malwarebytes Anti-Malware and it has worked fine for a long time. I tried to use it and an error message came up saying "Run-time 'error 5': Invalid procedure call or argument" I figured out how to fix this temporarily, but it keeps happening. Also, when I get it to work and I scan my computer, it says I have two infections, both named Trojan.Agent. I click 'Remove Selected' and I restart my computer as instructed. After restarting my computer I run Malwarebytes again and it says I have the same two infections. Every time I run it, it says I have those two infections. I recently downloaded ClamWinPortable from a clean computer and used it to scan my computer and it said there were no infections. Do I have a virus? If so what should I do? Also, I'm not sure if this is connected, but when I search something on Google, it does not give me the possible searches below as I am typing and it has always done this until recently. Then after I search something, and click a link, my address bar always says it's taking me to creditpuma.com and I don't know what that is. It takes a very long time to load and when it's done, I'm on a random website. For example, I searched Spark Notes, clicked on the link for www.sparknotes.com, and it took me to a cite called askthecrew.com and it said Search Results for spark notes. Underneath it said that there were no results. After, I even tried searching 'google' on Google, clicked on the link that said www.google.com and it did the same thing. Could this be because of a virus? I am also on an unsecured network (we have had some problems with trying to make it secure) and I'm hoping that that is not the reason all of this has been happening! Anyone with any knowledge of these kinds of things know what's going on? All answers are much appreciated! Thanks!
Avatar for cmerin
Administrator
Registered: 01-20-2004
Wed, 02-08-2012 - 12:58pm

Hi there!

Unfortunately it sounds like your computer has been hijacked (not as scary as it sounds, but scary enough).

It can be hard to remove a hijack, but not impossible.

There are a ton of programs out there and unfortunately you may have to run a few. My best suggestion would be to post to this board on the Tech Guy forum: http://forums.techguy.org/54-virus-other-malware-removal/

Make sure to read the very first post at the top titled: Everyone MUST read this BEFORE posting for help in this forum. I've been a member on that site for nine years and have never been steered wrong. If they don't know, they'll tell you. But they are fantastic at virus/spyware removal help.

Good luck!!


Erin
Community Technical Assistant | Community Moderator
iVillage.com

Avatar for emty_nstr
Community Leader
Registered: 05-25-1999
Wed, 02-08-2012 - 4:07pm

creditpuma.com is a web page hijacker..... here is a removal tool for it.

http://removal-tool.blogspot.com/2012/02/remove-creditpumacom-as-url-is-imposed.html

clamwinportable is an anti virus for things like jump drives etc.....which if you have a good anti virus you should be able to scan that drive and don't need a special program......but I think you got that from that other computer.. You should be able to go into add and remove programs and uninstall it if it didn't come with an uninstaller.....

But if you are uncomfortable doing this or just want to make sure everything is out of there I would take it to a tech place to help you.

Avatar for cupcakebabe
iVillage Member
Registered: 11-09-2011
Wed, 02-08-2012 - 5:23pm
Oh, I would never take my computer to a tech place. They overcharge tremendously! Geek Squad? Nothing geeky about them. :)

Some good programs to run to make sure you get everything (because if you've got one, you quite possibly have more):

Spybot Search & Destroy
Lavasoft Ad-Aware
Microsoft Security Essentials

All three are free. Microsoft SE is one of the best antivirus programs out there. I'd stay away from Norton and McAfee. Tons of bloatware.

Another good program is winpatrol. It alerts you to changes. There is a free and a pay version. The free version is perfectly fine.

Good luck.
-Olivia

iVillage Member
Registered: 06-25-2008
Thu, 02-09-2012 - 7:57am

I agree with Olivia-I would never take my computer to a tech place. The few I have had experience with

Brenda

Avatar for emty_nstr
Community Leader
Registered: 05-25-1999
Fri, 02-10-2012 - 11:00am

I don't like to take my baby to a stranger either. And I wouldn't take it to someone that I didn't check out. But there are sometimes when people just are not comfortable maybe going into the registry or like someone told me they just want it to work and don't want to mess with it.....then it I suggest you find a good tech, but some people don't if they can't or don't want to work on it will have a friend of a friend who knows computers look at it and that can be not so good also.....

Take it to a tech repair.. if they were all bad there would be a lot less computers running.

I live in a very small town and we don't have anyone in town to fix computers. The computer shops that are in the town next to us everyone knows who to go to. When he has fixed things and people don't have to take them back all the time is a good sign he knows what he is doing. Ask around they aren't all bad..