TWO!!! Broken laptops. Best Buy Geek Squad?

Avatar for cupcakebabe
iVillage Member
Registered: 11-09-2011
TWO!!! Broken laptops. Best Buy Geek Squad?
2
Thu, 05-22-2014 - 7:03am

I have two broken laptops. One won't boot after I've tried everything. It boots into safe mode fine, but it won't boot normally and disc check won't run for it AND it's a hand me down from my sister to my son so there are no recovery discs. 

My laptop fell and now it's heating up really hot where your left hand goes and the AC adapter refuses to be recognized as a Dell wire (even though it is). That happened prior to the drop though.

I don't want to spend a fortune to fix either. Would love suggestions on how to handle them. On mine, it still works, just the heat and the plug issue. (The plug issue means it won't charge, but it works off the electric - however it gives the error notice that it won't work as fast.) 

iVillage Member
Registered: 09-16-2002
Thu, 05-22-2014 - 4:34pm

You really need the necessary tools to fix both laptops.  For the first one, you probably need at least the recovery disks, or purchase a new OS.  This laptop may have had a virus or spyware on it which caused the problems you are having now. 

For the second laptop, you are now at risk of a potential fire hazard as it sounds like the fan is broken so it can't cool off the laptop, as for the power supply issue, could be a software driver update.  Dell has a great website that you can use to get more information regarding error messages and their fixes.

While I realize you don't want to spend a lot of money repairing these devices, your only recourse may be to go somewhere they have the tools to diagnose the issues properly and at least recommend the fixes and give you a price for repairing them. 

Insanity: doing the same thing over and over again and expecting different results.

.  -Albert Einstein

Avatar for khatru1
iVillage Member
Registered: 06-07-2004
Wed, 05-28-2014 - 12:17pm

Yeah the second one I would recycle, it is not worth fixing with it having mechanical issues.

For the first one, you could check around with people you know and see if anyone has a copy of the Windows installation CD of DVD for the particular version of Windows that you have. If you boot to that, you could possibly repair or reinstall the OS. Often times a laptop may have a sticker on the bottom with a Windows key in case you had to reinstall and put in the key again.