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iVillage Member
Registered: 01-02-2000
from like to dislike
Mon, 11-19-2012 - 12:32am

    I have been at my current job for almost 2 years. I work in a major department store  as a support employee. I work early morning hours and get out early. No nights or weekends. I have been getting 40hours a week, don't have to sell, or deal with the day to day nagging by managers to open credit cards and other annoying aspects of  retail sales. This job doesn't pay, but it has been a job that I have enjoyed doing and am good at. Because I have been such a good  employee, I have gained the notice of management and other higher-ups. I have been praised for a job well-done, for my flexibility, efficiency, and professionalism. Since I have been there such a "long time" I decided maybe I should try to move up in the company, primarily for more money. The next step would be Sales Supervisor. Even though I have had retail sales management experience in the past,  I was told that I didn't quite have enough experience to go directly into a  management position. So, I was offered the opportunity to be what's called a "Holiday Manager" for the holiday season. It's a 2 month long position in which I  work with managers on the sales floor by assisting sales associates at the registers,getting change, handling difficult customers, and basically "coaching"  employees, and constantly walking around for hours greeting customers. I was told it was 40 hours a week, and I would get an increase in pay. I accepted this new position, and temporarily have left my support position with the intent that after 2 months I would return to that position. Long story short: I DON'T LIKE THIS NEW POSITION. I would really love to go back to my old position. My increase was only a $1, and after the holidays I will go back to the pay I made in my old job. My hours all over the place, and I have not been getting 40 hours. I'm not really making any more now than I was before. I would love to just tell managment that I want to go back to my old job. I don't want to dissappoint anyone, or have them hold anythng against me, or look down on me  because I have changed my mind. I tell myself it is only 2 months long, but the chaos has not fully begun, and I know I will dislike it even more when it does begin. I don't like retail sales, and that's why I wanted to do a support position when I was hired. I don't like the hours, and having to deal with customers. If I tell them, they will probably be surprised. I have been told I have been doing a good job, but I really don't like the position. I really don't want to be a Sales Manager after all. I know they won't be happy if I tell them I want to go back to my old position, but I really do not like doing this job. Thanks for any advice.

iVillage Member
Registered: 09-16-2002
Mon, 11-19-2012 - 1:20pm

I guess I'm confused, why would you even ask to become a Sales Supervisor in the first place.  At any managerial position that is out on the floor, I would assume that customer interaction (problems) would be part of your responsibilities.  What did you think a Sales Supervisor position would be like?  If possible, you should try to stick it out for the next two months, and then you can them know that you have decided to go back to your old position.  Additionally, can't you speak up about the change in your hours?  I was in retail when I was in my early 20s and knew it was a dead end, long hours, low pay, no respect.  Is this what you plan on doing for the rest of your career?  Perhaps you could look into a position behind the scenes (more administrative) so you are not dealing directly with customers? 

Insanity: doing the same thing over and over again and expecting different results.

.  -Albert Einstein

iVillage Member
Registered: 02-14-2005
Fri, 11-23-2012 - 10:51am

Good for you that you decided you wanted to move up in the company.  I sympathise with wanting to stay in the support area of the company, 'cause that's what I am also.  It sounds to me as if the way to move up, though, is through some experience of the retail side.  You need to decide how badly you want to stay with the company and how much you want a promotion.  If you really want to stay, then I would advise you to stick it out with the holiday sales supervisor for the 2 months.  Sometimes you just have to bite the bullet and do what you need to do despite crappy hours, etc.  I'm afraid that if you tell them you want to go back to your support job, that will be it for any promotions, since you've basically told them you're not management material.  Decide what your goals are with this company and proceed from there.  If you really want to stay in the support area, that's certainly OK too.   Good luck