Need to vent - non HM related

Avatar for msally99
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Registered: 03-26-2003
Need to vent - non HM related
11
Tue, 04-05-2011 - 1:56pm

I hope y'all don't mind...I need to vent. If a coworker

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Avatar for mrosie
iVillage Member
Registered: 03-23-2000
Tue, 04-05-2011 - 2:46pm

I feel for you!

I work in a very small department and get very frustrated when people don't bother to read emails or respond when it's called for. Last week, I got caught, though, because I skimmed an email about a meeting, didn't see my name and wasn't going to attend, until someone pointed out that the first time slot said "All". Fortunately, I wasn't the only one who had to be reminded but it was still embarassing to me to admit that!

It sounds like you're doing the right thing by keeping your copies of things handy. I hope you can get this sorted out soon so that you aren't paying for benefits that DH isn't using. To make lemonade out of lemons, maybe you should have DH go in for an eye exam while he has the coverage! ;)

RoseAnn

iVillage Member
Registered: 10-23-2007
Tue, 04-05-2011 - 5:38pm
It sounds like she was CYA. You copied her boss on it so it put her in the hot seat for a bit so she scrambled to come up with some excuse.

However I do sympathize with her a bit. Where I work, you learn your job by making mistakes. There is no training, there is no "These are your job duties plain and clear." A lot of times the person that I can ask for help with bites our heads off if we dare ask her anything. I still ask though but I try to figure it out on my own a lot. I've been here over 2 years and there are new things that I don't know are my duty and I find out by people huffing and puffing and getting mad. But I don't say "I dunno" and shrug when someone asks me something I do not know. So if she's not even offering to find out then I no longer sympathize with her.

I do like RoseAnn's idea of taking him in now though...you've been paying for it, you might as well use it!
Avatar for msally99
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Registered: 03-26-2003
Tue, 04-05-2011 - 5:45pm

Sugar - you have a good point, and I wasn't trying to get her in trouble. My issue is not with the fact that she may not know something. I don't believe that ignorance is something to be ashamed of. But instead of saying, "I don't know, let me check," she has given me incorrect information and/or talked rudely to me. I don't profess to be an HR expert (that's why I'm asking her!), but I ask questions because of specific issues that have come up for me in the past. She acts like I'm putting her out by contacting her - when she's the only HR contact we have!

And, really, my vent was more about the fact that my email was completely clear, and yet she didn't understand it (because she didn't *really* read it). KWIM?

For you and RoseAnn - you have a point about DH getting an exam while he

Avatar for mrosie
iVillage Member
Registered: 03-23-2000
Tue, 04-05-2011 - 6:04pm

Are they going to reimburse you for all the contributions you've made? If not, I think you're entitled to use the benefit!

I don't require vision correction but I go in every couple of years for an eye exam just to make sure everything is still OK. ;)

RoseAnn

Avatar for msally99
iVillage Member
Registered: 03-26-2003
Wed, 04-06-2011 - 6:57am

RoseAnn - you're right, it wouldn't be a bad idea for DH to have a baseline exam at some point. But with him in school, and the other things we have going on, there's no way it would happen before our new insurance year begins on June 1.

They are going to reimburse me for the premiums I've paid - it's only about $10, LOL. It wasn't about the money (obviously). I've never had a company make an error on benefits like that; I guess from now on I'll have to check everything more carefully (which I should have been doing anyway).

iVillage Member
Registered: 10-23-2007
Wed, 04-06-2011 - 9:16am
I understood what you were saying and I don't think you were trying to get her in trouble at all. With some people when they know they aren't being "watched" they can be snotty but when they know they are being watched, you have never met a nicer or more helpful person. That is why I think she changed her attitude reeeeal quickly. I hate people who act like you put them out by asking them a question...absolutely hate it.
Avatar for msally99
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Registered: 03-26-2003
Wed, 04-06-2011 - 11:18am

Oh, I know you weren't criticizing, Sugar - hope you didn't feel like I took offense. And you're right, her attitude

Avatar for hugss
iVillage Member
Registered: 09-25-2010
Wed, 04-06-2011 - 11:40am

Sorry for chiming in so late on this Carol,
Definitely you are not being too sensitive about this.
My goodness this woman sounds like she has a problem, LOL
People do tend to not read *all through* before answering sadly.
It's all her & not you




iVillage Member
Registered: 04-08-2008
Mon, 04-11-2011 - 2:24pm
Hi Carol,

I have a question - what is this woman's background? I ask because I am finding a lot of ppl who can't find jobs in their chosen career field doing other things. This causes resentment and fustration. It's no excuse, but it seems to be prevalent these days. I had a coworker doing admin w/a degree in biology! She was not happy at her job and thus I had problems with her.

I am not HR but am constantly asked what I consider "silly" questions. I would never think that about a new person - that is totally expected and reasonable. In our office, I cover the basics bc no one does so naturally everyone comes to me with further questions. Our HR dept can take up to 2 weeks for a simple question (they are overworked and have bigger things to consider than simple questions). But most of these questions can be answered by reading the employee manual. Surprisingly very few ppl actually read it (it is 500 pages with 13 additional components but indexed for quick reference). Somone pointed out to me that not everyone has my predilection for "dry, boring" reading material, LOL. So it's EASIER to just ask me. Isn't this is a wider societal problem? People always seeking out the EASIER alternative? Seems to be it's EASIER for this woman to just blame you for her mistake.

Just my two cents - I guess you sparked something in me w/your rant :)

Dee
Avatar for msally99
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Registered: 03-26-2003
Mon, 04-11-2011 - 2:54pm

Dee - I don't know what her background is, but I would bet it's not HR. I've only been face-to-face with her once, and that was at a company luncheon. We work in different offices and have no reason to ever see each other. From what I've heard, she was hired as assistant to our controller (who was handling everything from accounting to payroll and benefits), and has just fallen into the HR position.

What you said in your second paragraph was very interesting: I don't like to bug people if I don't have to, and I'd be happy to look for answers in our employee manual. The problem is that there are no answers. The manual is very vague and full of "call this company with questions about health benefits" or "call this company with questions about 401(k)."

The questions I was asking her were specific to my situation. An example: my benefits started on X date, but she'd told me that my first payroll deduction would not be until 2 weeks later in the month. Because DH is a full-time student, we rely on my income and we budget very carefully. I needed to know if that first payroll deduction would be for the regular amount only, or if there would be a "catch-up" amount, since I was insured before I began paying premiums. I tried not to be a pest; I saved up my questions and would email her 3 or 4 at a time (and I only sent two emails with questions). It's just frustrating because the only way to get answers is to contact her, and she obviously doesn't want to be bothered.

I do agree with you that because it's

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