ErinCommunity Technical Assistant | Community ModeratoriVillage.com
so sorry!!!!!!
· Browser and Version (i.e., Internet Explorer 6.0, Mozilla 4.0, Firefox, AOL 7.0) IE· Operating System (i.e., Windows 2000, Windows XP, Mac OS 9) Vista· Time and Date the error occurred or began?
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Proud Member of
Erin
Community Technical Assistant | Community Moderator
iVillage.com
Proud Member of
· Browser and Version (i.e., Internet Explorer 6.0, Mozilla 4.0, Firefox, AOL 7.0)
· Operating System (i.e., Windows 2000, Windows XP, Mac OS 9)
· Time and Date the error occurred or began
· Where the error occurred (URL)
· Error message or action you received, if any.
· What you were trying to do when you encountered the problem. (i.e., posting a message, loading a board, opening outline view)
These additional questions are also important when dealing with login issues, posting problems or slowness reports:
· Do you have a firewall? If so, what kind?
· Are cookies enabled?
· What are your browser's security settings?
· Internet Connection Type (i.e., Dial-up, Cable, DSL, Wireless)
· Internet Service Provider (i.e., Earthlink, AOL, WebTV, Road Runner)
· Do you have a popup stopper installed?
· What solutions have you already attempted?
Erin
Community Technical Assistant | Community Moderator
iVillage.com
· Browser and Version (i.e., Internet Explorer 6.0, Mozilla 4.0, Firefox, AOL 7.0)
· Operating System (i.e., Windows 2000, Windows XP, Mac OS 9)
· Time and Date the error occurred or began
· Where the error occurred (URL)
· Error message or action you received, if any.
· What you were trying to do when you encountered the problem. (i.e., posting a message, loading a board, opening outline view)
These additional questions are also important when dealing with login issues, posting problems or slowness reports:
· Do you have a firewall? If so, what kind?
· Are cookies enabled?
· What are your browser's security settings?
· Internet Connection Type (i.e., Dial-up, Cable, DSL, Wireless)
· Internet Service Provider (i.e., Earthlink, AOL, WebTV, Road Runner)
· Do you have a popup stopper installed?
· What solutions have you already attempted?
Erin
Community Technical Assistant | Community Moderator
iVillage.com
· Browser and Version (i.e., Internet Explorer 6.0, Mozilla 4.0, Firefox, AOL 7.0)
· Operating System (i.e., Windows 2000, Windows XP, Mac OS 9)
· Time and Date the error occurred or began
· Where the error occurred (URL)
· Error message or action you received, if any.
· What you were trying to do when you encountered the problem. (i.e., posting a message, loading a board, opening outline view)
These additional questions are also important when dealing with login issues, posting problems or slowness reports:
· Do you have a firewall? If so, what kind?
· Are cookies enabled?
· What are your browser's security settings?
· Internet Connection Type (i.e., Dial-up, Cable, DSL, Wireless)
· Internet Service Provider (i.e., Earthlink, AOL, WebTV, Road Runner)
· Do you have a popup stopper installed?
· What solutions have you already attempted?
Erin
Community Technical Assistant | Community Moderator
iVillage.com
so sorry!!!!!!
· Browser and Version (i.e., Internet Explorer 6.0, Mozilla 4.0, Firefox, AOL 7.0) IE
· Operating System (i.e., Windows 2000, Windows XP, Mac OS 9) Vista
· Time and Date the error occurred or began?
Erin
Community Technical Assistant | Community Moderator
iVillage.com
Proud Member of
Pages