match.com-ers beware

iVillage Member
Registered: 11-04-2004
match.com-ers beware
6
Tue, 02-28-2006 - 3:59pm
I had signed up for a one-month subscription on match.com. This was over 2 months ago. I just noticed on my bank statement that they are still charging me after the one month. Apparently you have to call and cancel officially after one month. I never recieved any telling me that my one month was over and I was being charged for another month.
When I talked with someone they informed me that it is in the terms and conditions. It uses the term "automatic renewal," which basically means that they are going to keep taking money from you until you call and tell them to stop!
I just can't believe that there was no notification. I didn't even know when my 30 days was up!
So be careful!
Avatar for northwestwanderer
iVillage Member
Registered: 03-26-2003
Tue, 02-28-2006 - 4:20pm

Bummer! I thought they made it pretty clear when I signed up that your card would be charged automatically every month until you actually cancelled, but then I'm a lawyer, so I always read the fine print pretty carefully ;-).

This is a good reminder...most OLD services do it this way.

Sheri

iVillage Member
Registered: 10-17-2002
Tue, 02-28-2006 - 4:30pm
Umm, yeah. That's what automatic renewal means - they don't have to notify you especially since it in the Terms of Agreement - I've read theirs and it's straightforward that you have to call and discontinue it otherwise you will be automatically billed until you cancel. They know that no one reads those and so you have no leg to stand on. eHarmony does the same thing except you do have the option of a button you can click to NOT auto-renew. As far as I know, all the ones I've ever been on were like that - Yahoo too.

131.gif image by y_baros th5K.gif image by jade_simo

iVillage Member
Registered: 08-19-2004
Tue, 02-28-2006 - 5:10pm

Yeah, they do that because they know a lot of people will forget to cancel. And I've heard that even though eharmony gives you the option not to auto-renew, sometimes they do it anyway, even if you've checked that box.

You don't have to call match; you can cancel on the site. I've done it, and have cancelled other services online, like matchmaker and yahoo, and never had a problem.




Edited 2/28/2006 5:11 pm ET by icarrie141
iVillage Member
Registered: 10-17-2002
Tue, 02-28-2006 - 5:14pm
Actually, you are right about eH. I SWEAR I checked that box last month as I did not want to renew. I got a notice that they renewed me this month. I was PO'ed!!

131.gif image by y_baros th5K.gif image by jade_simo

iVillage Member
Registered: 11-04-2004
Tue, 02-28-2006 - 5:21pm
Yeah I've realized that essentially its my fault but it still makes me mad. And I'm sure there are a lot of people out there that also don't read the fine print.
It just sucks! Oh well, what are you going to do?!
Thanks for everyone's 2cents!
iVillage Member
Registered: 02-01-2005
Tue, 02-28-2006 - 6:09pm

Wait, you can't cancel on the site? I thought I did?

Eh, guess it doesn't matter - I had to cancel that credit card after someone stole my social security number and card.