I have to laugh at this
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| Wed, 04-25-2007 - 5:48pm |
On Saturday, I booked a new client for Monday. Called her Sunday to confirm, she was good to go. Monday rolls around...she's a no show, and of course, never called back.
Today, I had 3 clients...a 2pm, 3:30 and 4pm. At 2:10 I called the 2pm and then got a call at 2:15 from her co-worker saying she had car trouble and could she come in at 3? No, sorry, I have clients. I told her to have her call when she wanted to reschedule.
I told my 3:30 she could come in earlier, so I finished with her at 3, and at 3:09pm, I got a call from my 4pm canceling.
I could be annoyed at this, especially because another client wanted to come in today but I had to turn him away, but I'm just thinking "okay, what else can go wrong?".
Oh yeah, my client for Sunday just canceled too...at least he called though!



Um, what kind of "clients" are they? ;-)
Since this is a "single's forum" I was "wondering" what type of clientel you were talking about too. Thanks for defining that!!
I have that too in my sales job -- plus I get the hurry-up and get me the information I need and then you wait and wait and wait ... Finally a month later you get -- we have dicided to go in another direction. (I just want to slap some of the silly sense out of them -- so there is room for common sense to move in!!)
Hmmm my friend (massage therapist) had that same problem too . . . are you busy in terms of bookings ?
I ask because she got to the point that she toughened up and began enforcing a 24-hour cancellation policy or pay up. I mean really - people just don't get the reality that if you do a professoin like that (I'm assuming you work from home/for yourself) . . that you LOSE $$ when they pull that disrespectful crap. It's not like you (or at least my friend) get paid for that lost hour regardless of the client showing up.
SHe's busy enough that she could start doing that and eventually weeded out the pesky clients that didn't respect her schedule.
Do you work for yourself or at a spa/clinic?
I think that would be the hardest part about being self employed. I agree with the PP who suggested enforcing a cancellation policy, because your time is money.
AJ, enjoying life with C.
I work for myself in an office that I rent. I do have a cancellation policy but unfortunately with a new client, it's hard to enforce. Live and learn.
That's why I quit the business. Counting on my book to be able to pay my mortgage got to be impossible when clients don't have any courtesy.
Exactly when did good manners go out of fashion?