Off topic but...

iVillage Member
Registered: 04-12-2003
Off topic but...
9
Mon, 10-20-2003 - 8:39pm
but I have to ask. Do companies (that you work for)record you when you call the Complaint Hotline? I work for a large company that has a number that you can call when one wants to voice a complaint about something. I called and complained. The lady took my complaint and said it was anonymous but now I wonder if I was secretely recorded. Any quesses?

iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 12:05am
They might but I don't think they can retaliate against you. I would say, in today's economy, consider yourself lucky to have a job and think long and hard before complaining about anything unless it has to do with sexual or racial or ethnic discrimination or criminal conduct.
iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 12:11pm

I totally disagree with this attitude. Things don't change by themselves...ppl have to be brave and rock the boat sometimes. For all we know, her complaint could improve the company's efficiency or corporate responsibility...times were much leaner in other centuries & times...but ppl didn't sit around in fear...otherwise we wouldn't have unions and other things to protect us!


Good for you Kylie!! If they said it was anonymous...then I don't think they would lie! At least I hope not...

Avatar for schnappsers
iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 12:34pm
But a lot of employees don't have a union to protect them. Where I work, HR won't listen to complaints about people at certain levels, and we have no other recourse for dealing with problem people at work. I agree with Deena that in many work environments, only certain types of complaints should be filed. Some companies don't like to hear it when someone who's senior in the company had a complaint filed against them for such things as management style or unfairness with employees. Senior management may regard them highly and a complaint from a lower level employee may be seen as a problem with the employee who filed the complaint, not a problem with the person against whom the complaint is filed.
iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 12:57pm

I wrote a big huge rant to this...but decided to erase it b/c it was way too preachy. Suffice it to say, I will NEVER stand back and close my mouth. I started pointing to dangerous times in history where that was our downfall...but I work in an industry where ppl constantly say to me, "why should I care?"...so I'll get back to fighting that rather than fight on the board...

Avatar for schnappsers
iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 1:05pm
Glad you erased your rant! :) But, I think what we all need to realize is that everyone has a different work situation. A complaint for some may not cost them a job and may in fact be beneficial. Others may find themselves unemployed if they complain. Only the person in the situation can really evaluate what the repercussions from a complaint would be. Personally, I wouldn't risk it because there's a good chance it would reflect negatively on me, no matter how justified the complaint is. It's not fair, but that's the reality of my company. If you can fight problems without risking your job, keep it up. I only wish we all had that type of situation.
iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 1:23pm
That's very idealistic, yes, but frankly I don't want to be the one to effect change unless it has to do with a violation of the law - the unions arose in reaction to true violations of law and morality -safe working conditions - if my secretary makes constant typos on my work, or if the copy room manager is rude to me, or a partner raises his voice - you can bet I'm going to think twice and three times and more before making a peep about it - I will balance in my head the fact that I have a generally good stable job against what relatively speaking are minor annoyances. And, no I would not run and report the fact that a co worker made a pass at me or an overly suggestive remark - I would handle it myself and if that didn't work, would report it only if the behavior escalated. When I was a teacher I was subject to racial and ethnic discrimination and witnessed teacher-student verbal abuse which the other teachers refused to report for fear of losing their jobs - well, at the time I was a substitute teacher and knew I'd be blacklisted if I stuck my neck out and reported it - and I needed to be liked in the school district. So I left it to the other, veteran teachers to report it. Tough decision - sure - but I stand by it.

In my world, the complainers (about other than violations of law) don't get held out as people who effect change - they are just complainers and whiners. Been there, done that. I would say if someone truly wants to effect change they should not be working for a large company or firm but rather in a public interest capacity. I did and continue to do more than my share of public interest work and feel confident that I have effected and continue to effect change. My personal job security - a totally separate issue. So, let's agree to disagree.

iVillage Member
Registered: 03-26-2003
Tue, 10-21-2003 - 5:15pm
Those times in history concerned serious abuses of the law and of morality - if you're willing to be seen as the complainer in the office (as opposed to joining organizations where rather than complaining you can take action in response to societal wrongs, and still keep your job and remain in good standing) and willing to be blacklisted in your particular industry - go for it - but to advocate that approach generally - with that I must disagree.

And yes I have seen lower level employess do just what "schnapper" described - and heaven help them if they try to interview at other places - it's a small world . . ..

iVillage Member
Registered: 04-12-2003
Wed, 10-22-2003 - 10:01pm
It's amusing to see this serious debate after I posted my question a couple of days ago. Take a deep breath everyone.

I called my company's hotline and complained about the fact the recycling isn't being implemented on my floor. Despite the fact we have plenty of recycling bins no one seems to care and the trash ends up everywhere but not where it's supposed to. It bothers me a great deal. At the same time I would hate to be known as the one who called the corporate headquarters hotline with such complaint. Some may not understand. Needless to say it's been four days and this issue hasn't been addressed by the company. I don't think it will either. It's a true shame. I see bottles and paper piling up everywhere and I just wish I could sort it all out with my own hands.

iVillage Member
Registered: 03-26-2003
Thu, 10-23-2003 - 12:08am
My question is - did you try to get this issue resolved by someone else and called the hotline as a last resort? That is the kind of thing I would choose not to battle about - it's not a complaint about someone's work or personality, so that's good - sounds pretty minor to me - your complaint. Be flattered that we debated! ;-)