Secondly, call them back. They should NOT have just transferred you to a recording like that. Scream at them if necessary. Insist on a manager IMMEDIATELY and if someone comes on and says they are authorized to handle the problem you explain to them that they show in their records you haven't accessed AOL in 3 months, which is because you cancelled it. Tell them they WILL give you a credit and they will give it to you TODAY.
If he gets snippy with you, tell him to give you to his superior. He will say they aren't available. Get the person's name and extension number, and the name and extension of the superior and let them know you want a call back within 24 hours.
Then, stop worrying about it until tomorrow. You will be fine, things will work out.
I promise.
Worse comes to worse, you can give me all the pertinent information and I will call them (pretending to be you of course). I haven't gotten to chew anyone out for a few months - don't want to lose my touch
First of all, you are NOT whining.
Secondly, call them back. They should NOT have just transferred you to a recording like that. Scream at them if necessary. Insist on a manager IMMEDIATELY and if someone comes on and says they are authorized to handle the problem you explain to them that they show in their records you haven't accessed AOL in 3 months, which is because you cancelled it. Tell them they WILL give you a credit and they will give it to you TODAY.
If he gets snippy with you, tell him to give you to his superior. He will say they aren't available. Get the person's name and extension number, and the name and extension of the superior and let them know you want a call back within 24 hours.
Then, stop worrying about it until tomorrow. You will be fine, things will work out.
I promise.
Worse comes to worse, you can give me all the pertinent information and I will call them (pretending to be you of course). I haven't gotten to chew anyone out for a few months - don't want to lose my touch
Hang in there, you are going to be fine!!
Tracey
If you would call them for me, I would SO SO SO appreciate it.