What to do when it all goes wrong...

iVillage Member
Registered: 09-05-2003
What to do when it all goes wrong...
Wed, 06-04-2008 - 9:48am

Your project is paid for. There are numerous quality issues, your complaints are going unanswered, the installer will not come back, and your calls are getting you nowhere.Do you have any recourse?

from http://www.askthebuilder.com/719_Kitchen_Cabinet_Remodel.shtml

Calling an attorney is a last resort. I believe you will discover that you will have to pay the attorney's fees no matter what happens. It is entirely possible you will spend thousands of dollars to get the same results as that you might do on your own by becoming the squeaky wheel that ultimately gets the grease.

Start by contacting your local Better Business Bureau to see if the national home center is obligated to enter into arbitration. Then contact the headquarters of the home center, fill out online complaint forms at their website, contact any local consumer reporters at your media outlets, visit websites where consumer complaints are lodged, etc. In other words, don't look like a doormat or otherwise you will become one.

Co-CL for "The Stitcher's Niche" and CL for "Remodel & Renovate"

Visit me at That Yank In... and Traveling with That Yank

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Stitchery WIPs: "Bath 5¢", "Walking to Town", a selection of 8 San Man snowman charts, 2 sets of curtain tie-backs using a DMC freebie chart and the DMC linen threads, a Kooler Design Studio chart form JanLynn called "Needlework Shop", "Tsunami Charity Sampler" from the fall 2007 Sampler & Needlework Quarterly, and "Autumn Leaves" from the December 2006 New Stitches

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