Tech Help for the board lockups...

iVillage Member
Registered: 09-12-2003
Tech Help for the board lockups...
13
Thu, 02-05-2009 - 3:21am

Since many of you have mentioed problems with your ivillage connection and freezing etc , I contacted the Tech Board and after you fill in the following info and state the problem occuring I will link them to this thread and you can discuss it directly with them.     Please copy and paste the below and answer the questions for them so they have some knowledge of your problem .....  pls make sure that you have done all the general solutions yourself first,, they are listed at the bottom of this list.


When reporting technical issues that you've experienced or that have been reported on your board or chat, please be sure to include the information listed below. Having complete information helps us to suggest possible solutions. In the event that we're unable to offer a solution, this information allows us to track and report these problems to our tech department and vendors.



  • Browser and Version (i.e., Internet Explorer 6.0, Mozilla 4.0, Firefox, AOL 7.0)
  • Operating System (i.e., Windows 2000, Windows XP, Mac OS 9)
  • Time and Date the error occurred or began
  • Where the error occurred (URL)
  • Error message or action you received, if any.
  • What you were trying to do when you encountered the problem. (i.e., posting a message, loading a board, opening outline view)
  • Please include the server information. (Right click on the message board, then view source.)  Please copy and paste the line that looks similar to this one:

These additional questions are also important when dealing with login issues, posting problems or slowness reports:



  • Do you have a firewall? If so, what kind?
  • Are cookies enabled?
  • What are your browser's security settings?
  • Internet Connection Type (i.e., Dial-up, Cable, DSL, Wireless)
  • Internet Service Provider (i.e., Earthlink, AOL, WebTV, Road Runner)
  • Do you have a popup stopper installed?
  • What solutions have you already attempted?

Some general solutions :



  • Clearing cookies/cache Restarting browser
  • Restarting computer
  • Logging in and out
  • Performing any necessary Windows/Browser updates
  • Clearing out any adware/spyware that may be present on your computer Adjusting your browser's security settings





Edited 2/5/2009 3:23 am ET by cl-twig04

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Avatar for sunset25
iVillage Member
Registered: 08-19-2001
Thu, 02-05-2009 - 10:28am
I never mentioned it because I thought my computer was freezing.
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iVillage Member
Registered: 09-12-2003
Wed, 02-11-2009 - 7:35am
HI everyone,,,
iVillage Member
Registered: 04-24-2000
Thu, 02-12-2009 - 5:58am

I will write a whole post, then it is frozen & will have to shut whole computer down. Plus, being VERY-VERY slow to load 1 post, many a times, I just sign out & say forget it...I will try again later....but the same problem

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iVillage Member
Registered: 01-05-2006
Thu, 02-12-2009 - 11:50am

This is the major reason why I have not been posting anywhere on IV lately.


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iVillage Member
Registered: 09-12-2003
Thu, 02-12-2009 - 11:59am
Hi beverly,,, and I've been wondering where you were!
iVillage Member
Registered: 09-12-2003
Thu, 02-12-2009 - 12:02pm

Hi Bunny,, could you answer a few more things for them to work with? Please check back as I will link you to the CM now...


Browwser and version?
Operating Syste`?

iVillage Member
Registered: 04-24-2000
Fri, 02-13-2009 - 6:34am

Browwser and version?... Internet Explorer



Operating Syste`?.....Windows XP


Thanks...it took 3 tries to get this to post !!!!

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Avatar for cmerin
Administrator
Registered: 01-20-2004
Fri, 02-13-2009 - 4:12pm
Hi Bunny-

Thank you so much for supplying the info. We understand this is frustrating and apologize for the inconvenience it's causing. Hopefully we'll have a fix soon.












Erin
Community Technical Assistant | Community Moderator
iVillage.com

iVillage Member
Registered: 09-12-2003
Fri, 02-13-2009 - 4:35pm

Thanks for stopping by Erin... appreciate the one on one approach.


iVillage Member
Registered: 04-24-2000
Sat, 02-14-2009 - 7:26am

Thank you Erin for replying to my complaint....I appreciate it !


I am confident that these issues will be fixed !


Happy Valentines Day !


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