Vent re. finance charges...
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| Tue, 03-28-2006 - 1:26pm |
I signed up for one of those online DVD rental plans back in January (not Netflix), and after that one month, I cancelled due to poor service. I cancelled five days before my next billing period, and they still have my account open. They billed me again in February, and now again in March. They refuse to respond to my pleas to have my account closed and my money refunded, so I'm getting hit with finance charges on all of these fraudulent charges they keep doing. I've reversed the charges with my bank, and they are investigating. I've filed complaints with the Better Business Bureau, the FTC, and the Florida State Attorney General's office, and so far, nothing. The FTC just sent me a letter saying they're still investigating, and the BBB said they'd try to contact the company on my behalf, but my account sits open, and I'm due to be charged again in April....more finance charges. The thing that sickens me, on top of all these finance charges being tacked onto these fraudulent charges, is that I have email proof that the company received my request to cancel my account, as well as an email from one of their customer service guys saying that they had, indeed, made a mistake and I would receive an "immediate" refund! I've got proof that they messed up, but yet I still can't get this account closed and my stolen funds returned! I don't understand why all these "investigations" are neccessary when I'm sitting here with proof that they admitted making a mistake.
I'm willing to give it a tiny bit more time (tiny tiny tiny), but then I think it's going to come down to a lawsuit, and that'll just be more of my money spent on this mess. Just so frustrating.
Thanks for reading. I just needed to get it off my chest. :-)
Pat :-D

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Here's an update! I sent my certified letter to the company's CEO on Friday morning, and today (Sunday 4/2), I looked at my account online, and there is a credit from this company for one month's charges. I haven't received any letters from them or from my bank just yet, but I'm hoping this means that my account has been officially closed now (putting an end to any future monthly charges) and that I might possibly see a refund for the other monthly charge they made against my card. And this is all "before" the CEO has even received my letter! I expect his office will receive it on Monday. I am feeling very hopeful about having my money returned to me now. If they haven't closed my account yet, perhaps the letter to the CEO will help to get it accomplished...or verify to me that it 'was' done. This is such good news! :-D
Thanks for all the support in helping me through this stressful time. I really appreciate it! :-D
Hugs!
pat :-D
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