Credit card billing problem resolved!!
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| Tue, 04-04-2006 - 3:25pm |
I wanted to send a BIG thank you to everyone who helped support me through the confusion that I've had trying to cancel an online DVD rental plan. Your support and encouragement was just what I needed to keep up the fight to get my two months of charges returned and my account finally closed. After the company stopped responding to me, I had contacted the Better Business Bureau, the FTC, the Florida Attorney General's office, and my bank to reverse the charges. I was even provided with a corporate number for the company, and for several days, I tried calling, only to never have my call returned. In the end, I sent a certified letter to the company's CEO on 3/31/06, and today 4/4/06, I got an email from the PRESIDENT of the company. He said the CEO had shown him my letter, and he had no idea that all of this was going on in the support division of his company. He found that his Customer Service department was not sending my requests on to the billing department like they should have, resulting in this problem lingering on for months. Then, to cover their mistake, they had stopped responding to me. He (the President), personally, made sure my account was closed today, and he refunded one month's charges to me....and he saw the other month's charge had just been charged back by my credit card company, making me "whole" in his words.
So the problem is resolved!! My account is closed, they are no longer taking my money every month, and I have all my money refunded to me! :-D Now I have to get to work notifying all the agencies that helped me with my problem so they will know that the problem was resolved.
Whew! I am so thrilled that this is all over and done with. Thank you SO much, again, for the support, and please remember to check your monthly statements for any errors. :-D
Hugs,
Pat :-D

Yay, Pat!! Good job. I'm so happy you got it resolved. Of course, keep checking your bills--you've learned the hard way that they don't always do what they say they're gonna do, so keep checking!
Also, personally, I wouldn't work too hard to tell the agencies it's been resolved. As nice as it is to get a call from the President, rest assured that despite his assurances, this was no simple oversight. It is standard operating procedure for these kinds of companies, and you got an apology only because you were willing to be persistent and keep going all the way to the top. I wouldn't bend over backward to make anything easier for them.
In fact, I wouldn't consider the issue resolved until they do something to recompense you for your lost time and effort--like maybe refunding more than the actual required amount, or offering a free month of service, no strings attached. They should probably reimburse you for the cost of your certified letter, as well. Otherwise, it costs them nothing to continue treating people this way, and in the meantime they get the benefit of borrowing your money for free, and usually stealing it outright from people who do not possess your determination and persistence.
Anyway, I *am* delighted that you got it pretty much resolved. Go you!
Heather
Pat, YEAH!!!!
Good for you Pat!
This company didn't happen to be Blockbuster, did it? They have a service something like Netflix too, where they give you one free instore movie a month as well. They got me so good with their new "rental" plan. Apparently, if the movies are late, they charge you the price of the movie. What they don't tell you is that when you return the movie, instead of refunding the price (which is what they tell you will happen), you have to go inside and formally request a refund, otherwise they get their movie and the money you paid to buy the darn thing!
All my best,
Danni
Nope, it wasn't Blockbuster. We had tried Blockbuster Online for a 2-week trial, and I really liked them. I liked Netflix even better, due to their selection of old classic movies, so we're with them now. The problem company was actually Intelliflix. Dh had wanted to try them out because they rented movies AND video games, which our son would love. In the first month with them, on a 3-rentals-out plan, I received only four playable DVDs and no games. The discs would literally arrive snapped in two. LOL! Between that and the billing problems I just went through, I would steer clear of Intelliflix. :-D From what I've read online, I'm not the only person to have trouble with this company.
Pat :-D