Funny AMEX story - and a lesson!

iVillage Member
Registered: 05-16-2007
Funny AMEX story - and a lesson!
1
Fri, 10-10-2008 - 1:55pm

Funny story about AMEX. So, recently I changed my AMEX from a Delta Platinum card to an Options card. The difference is how many miles you accrue with purchases and the platinum card had a $150 annual fee; options card does not. When I made this change, the ever so brilliant customer service rep I spoke to overpaid my balance. I was paying the additional balance less the $150 charge, which would have been $103, with the fee dropping off and me having no balance left over. However, he took $153 off instead. So, my balance was all messed up. So, I called this weekend and the new rep I spoke to over the phone corrected this and then issued me 3,000 extra miles for the other rep's mistake. Those miles

iVillage Member
Registered: 07-26-1999
Fri, 10-10-2008 - 7:58pm
That's pretty sweet! I love credit card points. *I* am finally making good money from Mastercard, after all the years I paid interest carrying a balance.