How stupid can they be??

iVillage Member
Registered: 05-26-2004
How stupid can they be??
1
Mon, 09-14-2009 - 3:13pm

I was minding my own business this morning, taking care of 2 sick kids (yes already and it's their 9th day of school.. it's going to be a long year I can see it already) and I get this phone call from the billing department at my doctor's office regarding my daughter's bill. Fine, I ask what's the problem is. They tell me that my daughter's account is behind since July and they are ready to send me to collections. Fine, but here are the problems with that.

A) Didn't get a bill in July for whatever they are claiming. First got a bill the last week of August and they wanted $290 all at once.

B) I called the billing people and arranged for payment plans (had another account out there too) and told them that I got a letter from them stating that my bill isn't due until the end of the month and I could fax them a copy of it. Nope they didn't want that.

They said to me (basically yelling at me) that they would make note of the said conversation and they would expect payment by the end of the month. Duh, yes I will pay what I'm expected to pay as my husband finally is getting a paycheck this week. YIPPEE!! Are the doctor's billing people really this stupid that they don't know what one part of the department is doing than the other???

Just had to vent a bit.

iVillage Member
Registered: 11-17-2007
Mon, 09-14-2009 - 5:50pm

Most likely they don't Next time make sure you get the person's name you talked to and put it somewhere safe Then if another person calls tell them to talk to the first person


Mary Ann