WTF? Where's the love????
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| Tue, 12-23-2003 - 10:21am |
I was under the impression that people are supposed to be nicer during t5he holidays?? The past 2 days have been hell... I have rude peopl calling here, for my boss... Or the technicians...
For example, about 5 minutes ago, this guy calls here for our phone technician, and he's out for a bit this morning. So I say to the guy
" No, I'm sorry he's out for a bit this morning. Is there a message I can relay to him?"
Him "Well, does he have a cell phone?"
Me " Yes, he does, but I am not at liberty to give out the number"
Him " Well, why not?" (His attitude was a bit cocky )
Me " Because...{Pause. because not very many people ask me that in that tone of voice so it kinda surprised me} its company policy, I am not at liberty to give out any cell phone numbers"
Him "Well, just for future reference,{quite rude tone with me now} Thats company policy sounds better than because."
Me " Well, I am sory if it sounded that way, but thats company policy, basically the cell phones are used for me to reach the guys, and thats it"
It took all of my self control to not scream obcenities at this jerk... I am just the girl who answers the darn phone, there is no need to freak out at me. Yet I get it all the time.
Maybe this is why I am so depressed lately, or maybe I am dilusional and people really aren't trying to be jerks, maybe its my mind...
I am sitting here, about to cry, I can't cry here. I can't... I can't show weakness in front of these guys.
Sorry, I am throwing this on yall, I just needed to vent....
Heather


I work as an Administrative Secretary and I can TOTALLY understand rude people. I work for a Public Health Office and people call in and expect to ask ME the questions. When I tell them that I can't help them, they get all mad. Some people are just inconsiderate.
Sending you ((((((hugs)))))).
Pamela
I used to be a receptionist where I work now in human resources and I know exactly what you are going through. My receptionist goes through it too. She gets so frustrated and upset when people talk to her that way. Other people who haven't been in your shoes do not understand how stressful it can be to be talked down to. (I used to) and I tell my receptionist now, that you are better than these people and because you don't loose your cool makes you look better to them and your employer. I have told my receptionist to not lose her temper but she is welcome to direct the call to me or feel free to hang up on the person. There is no need for her to take that kind of abuse from anyone. I am glad you follow your companies' policies and stick up for yourself. You are the bigger person for being able to remain calm. And to all the rude callers of the world F-Off!!!! The person behind that call has feelings just like you. It's not her/his fault that someone doesn't return your call or is unavailable.
Good luck and believe it or not this is a "happy" season. God Bless and have a safe holiday (which ever you celebrate).
Kate