Stupid billing people

iVillage Member
Registered: 02-11-2008
Stupid billing people
12
Wed, 06-17-2009 - 10:58am

I love my RE's office.  The doctor is great, the nursing staff is lovely, the DE program coordinator & nurses are great.  Here's the problem...I go to a satellite office for my b/w since the main office is in NYC.  I live about 75 miles north of The City and work about 25 miles north.  It's easier for me to go for day-to-day b/w & u/s at the satellite office near work.  Shouldn't be a problem, right?


I get a message from the billing dept at the main office yesterday that's a little snotty about needing payment for my prep cycle.  I call this morning to chat with the girl and she was actually snippy about how they are "supposed to collect payment before the end of the prep cycle."  Excuse me but perhaps you should tell the folks at the satellite office to deal with that or you should call your patients before the end of the cycle to work out payment.  When I mentioned that she was the first call I had received and I did not have a statement or bill from the office, she indicated that I should have just paid anyway.  Really?  How am I supposed to know what I'm paying since everything I have with costs says "prices are subject to change."


Here's the best part...she said that I could sign a credit card authorization form so they could charge my card for the whole DE cycle when it's time.  WTF?  I'm going to have you charge $32K on my Amex?  How about you send me a statement or give me a call like a grown up and tell me when you need payment?  I'm not paying now for a cycle that might not happen until 2009 for goodness sake. 


Ok, ranting done.  Why are people so dopey sometimes?

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Isabel
Mom to Sebastian Robert after 3+ years of infertility

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iVillage Member
Registered: 01-31-2008
Wed, 06-17-2009 - 11:16am

Wow, what a snot she was. Certainly most people aren't going to pay something without knowing WHAT to pay!

I had to put a card authorization on file with my RE's office when I started going there. So I put one on there that has like a $500 limit so they couldn't do exactly that, charge something crazy without me knowing.

Kelly


iVillage Member
Registered: 03-22-2009
Wed, 06-17-2009 - 11:26am

I agree.

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iVillage Member
Registered: 01-23-2006
Wed, 06-17-2009 - 11:35am

Ok I was annoyed just reading that! You have every right to rant.


Kudos to you

Pregnancy%20ticker
iVillage Member
Registered: 10-31-2008
Wed, 06-17-2009 - 2:19pm

OMG Izzy, What a nit wit this woman was.

~Christine~


TTC since 6/2007. 
IVF #1 Jan 2009 - BFN
IVF# 2  April 2009 - BFN
IVF# 3 July

iVillage Member
Registered: 02-11-2008
Wed, 06-17-2009 - 3:08pm
Kelly,
I wouldn't have minded doing a small credit card authorization but she actually wanted me to authorize the whole amount.

Isabel
Mom to Sebastian Robert after 3+ years of infertility

iVillage Member
Registered: 02-11-2008
Wed, 06-17-2009 - 3:10pm
I had a problem with my first set of b/w as well.

Isabel
Mom to Sebastian Robert after 3+ years of infertility

iVillage Member
Registered: 02-11-2008
Wed, 06-17-2009 - 3:13pm

You would have thought I was speaking a foreign language when I said "someone from the office will need to call me when we're ready to start the actual cycle and you need to be paid."

Isabel
Mom to Sebastian Robert after 3+ years of infertility

iVillage Member
Registered: 01-31-2008
Wed, 06-17-2009 - 3:38pm
She's outta her mind! And I am all about Amex points so I totally would want to do the same thing.

Kelly


iVillage Member
Registered: 02-11-2008
Wed, 06-17-2009 - 3:46pm
I actually paid the down payment on our last car using my Amex but that was only a few thousand to pre-order the car and another few thousand when we picked it up..

Isabel
Mom to Sebastian Robert after 3+ years of infertility

iVillage Member
Registered: 11-07-2008
Wed, 06-17-2009 - 4:00pm
Oh, what a pain!


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