Start a chat now?

iVillage Member
Registered: 02-28-2005
Start a chat now?
10
Thu, 06-23-2005 - 10:15am
Anybody have time to chat?
iVillage Member
Registered: 04-18-2003
Thu, 06-23-2005 - 10:24am

i'll go to chat & see if you're there!

sheri ann

Sheri Ann

iVillage Member
Registered: 02-28-2005
Thu, 06-23-2005 - 10:34am
great ... i'll be right there ... are you still around?
iVillage Member
Registered: 04-18-2003
Thu, 06-23-2005 - 10:35am
yep

Sheri Ann

Avatar for cassia7
iVillage Member
Registered: 07-29-2003
Thu, 06-23-2005 - 11:45am
im trying to chat with you all, but it wont let me! I see who is in there, but maybe I guess I don't know what to do next....someone help!! :)
iVillage Member
Registered: 03-11-2004
Thu, 06-23-2005 - 11:48am

Sorry, Cassia. I was just the last to leave. Everyone is off for lunch. You may have to delete your cookies & reboot. I can give you a troubleshooting list if you need it. Don't forget chat from 9 till 11 pm Eastern tonight. Come when you can & leave when you need to. (((hugs))) jan


P.S. Is your java enabled?








Edited 6/23/2005 11:49 am ET ET by cl-ijanis51
 

 


 



iVillage Member
Registered: 04-18-2003
Thu, 06-23-2005 - 12:01pm

Oh, Cassia, I just saw your post, so sorry you missed it!

Sheri Ann

Sheri Ann

Avatar for cassia7
iVillage Member
Registered: 07-29-2003
Thu, 06-23-2005 - 12:07pm

Jan, I would love for you to send me that troubleshooting list. I've tried a few times before to go into chat and it just wont let me in. And I honeslty dont know what java is!!! LOL

Cassia

iVillage Member
Registered: 03-11-2004
Thu, 06-23-2005 - 12:25pm
Chat Troubleshooting

If you are having trouble getting into iVillage chatrooms, the most common solution is to upgrade your browser to the most current version.


The current version of Internet Explorer is 6.02. These current versions contain the most recent versions of Java, which is essential for chatting in PChat2, java version.


If you're having trouble getting into chat, please try the following steps:



  1. Clear out your temporary Internet files.
  2. Go to Tools > Internet Options > Advanced. Make sure you have all three of the Java boxes checked. (Called VM, or Virtual Machine.)
  3. If you have a firewall, make sure that port 23 is open.
  4. Make sure you don't have any pop up stoppers enabled.
  5. Upgrade your browser version.
  6. Upgrade Java directly from Sun.

Try entering a chat room after each of these steps.


Java needs at least 16 mg of RAM to run, and the minimum IE version needed to run it is 4.01. Virtual Machine (VM) build should be 3802 or greater. Some users have said that downloading the most current version of Java has solved the problems they were experiencing getting into chat. To download the most current version of Java, go to the Sun Java site to download. See also this article from Sun on JVM and this download page for manual and automatic downloads.



Computer Cleanup


To make sure there isn't something on your computer that is interfering with your ability to use our boards, here are some steps for you to take:



  1. Clearing Cache and Cookies
    To clear your cache and cookies, go to Tools (in the bar on top of your browser) ---> Internet Options --> {click}
    Delete Cookies AND Delete Files -- {click} Okay.
    (close and reopen your browser for changes to take effect)
    ** Note: Clearing cache and cookies will delete stored member information, such as membername, password etc. You will need to re-log in to sites where you have saved your member information.



  2. Check Browser Settings
    These settings can affect how your browser interacts with our message boards. In order to use our boards, you will need to set your browser to accept cookies. To enable cookies, we recommend you set your browser's security settings to "medium." To accept cookies:
    Netscape 7 users: Go to Edit > Preferences > Privacy & Security> Cookies > Enable All Cookies

    Internet Explorer 6 users: Go to Tools > Internet Options > Privacy > Accept All Cookies


    Also, make sure your Security settings are set to "Medium" by going to Tools > Internet Options > Security -- Select "medium". (Close and reopen your browser for changes to take effect.)





  3. Firewall Settings (if applicable)
    If you have a firewall, make sure that it is set to allow information to flow to and from all iVillage and Prospero.com (our message board provider) domains. Also if you have a pop-up blocker or parental controls turned on, you may want to disable them to see if that corrects the problem. Since each program is slightly different, please consult your program?s help file or instruction manual for more information on the correct settings or how to enable/disable these features.



  4. Browser/System Update
    Make sure you have the latest updates and patches for your browser and operating system.

    Internet Explorer Updates: http://www.microsoft.com/windows/ie/default.asp
    Windows Updates: http://windowsupdate.microsoft.com
    Netscape Updates: http://channels.netscape.com/ns/browsers/download.jsp





  5. Run a Virus/Spyware & Adware Scan
    Since viruses can interfere with how your computer runs and processes information, it's always a good idea to make sure your anti-virus software is up to date and you check for viruses regularly. Here is a tool available online for checking most common/current viruses: http://vil.nai.com/vil/stinger/

    Spyware and adware are increasingly common. These programs can cause your computer to run more slowly and interfere with normal applications. You might not realize that you have spyware installed on your machine because some spyware programs are bundled in other applications, such as some smiley/icon programs.


    Here is an article that explains why spyware could be harmful to your computer http://www.calwell.ca/articles/a0026.php


    Ad-aware is a free program that can scan and remove adware/spyware from your machine: http://www.lavasoft.de/software/adaware/


    Also, be sure to read our discussion on spyware/adware on the Tech Talk board and hear what other CLs have to say on this growing problem.





  6. Corrupt Files
    Some members who continue to receive a "page cannot be displayed" error may have a local problem on their machine. This article explains more about this and how you can fix the problem.

While you may have done some of these steps previously (such as clearing cookies, etc.), it is helpful to do again after updates and fixes to make sure your computer is accessing the latest information correctly.


Please let us know how things are going for you on the boards and if you have any additional questions.



 

 


 



iVillage Member
Registered: 01-17-2001
Thu, 06-23-2005 - 1:53pm

Cassia,


I have also had trouble before. When you see the page with the list of names in chat you click right abouve the names. That should open up another window which would bring you in.


Try that first then go to what Jan suggested....


iVillage Member
Registered: 12-08-2004
Thu, 06-23-2005 - 2:07pm
are people still around?