I need help

Avatar for 3coolmom
iVillage Member
Registered: 03-26-2003
I need help
12
Thu, 10-28-2004 - 9:06pm
I am trying to install DSL and even my computer guy could not get it started.  The technical support people think it might be because our phone line is pulse instead of tone.  Has anyone else had this experience.  I am sitting here with a the DSL kit and still using dial-up.  Bummer.  

JHarvest.jpg picture by 3coolmom

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iVillage Member
Registered: 06-17-2003
In reply to: 3coolmom
Thu, 10-28-2004 - 9:22pm
Yes, this is correct. Your phone company can identify what type of system is wired to your house. It may be nothing more than throwing a switch at a switch station, usually a small fee. If you live in an older dwelling you may need wire upgrade at a larger cost, or you may exceed the dsl to switch station range of 18,000 feet. In which case you are ineligible for dsl.

Ed

iVillage Member
Registered: 03-09-2001
In reply to: 3coolmom
Fri, 10-29-2004 - 11:11am
We recently upgraded from dialup to DSL with our ISP. I find it odd your ISP didn't do it's "homwork" before selling you the DSL modem package. :-\ After we signed up for DSL, our ISP told us it would be approx. 10 days before they would ship the modem because first they would have to check with our local phone company to be sure our phone line would be compatible with DSL *and,* if it was compatible, have the line "prepared" for DSL. Once our ISP received confirmation from our local phone company, *then* they shipped us the modem. It was a matter of plugging in the modem in the right port, going into our computer modem setttings and switching it to the Ethernet setting, and when we turned on the DSL modem, our browser popped up, we plugged in our login name and password, and we were good to go. If I were you, I would really pressure your ISP to get this right for you. It's their responsibility to make sure your line is set up and compatible.

Good luck,

Gypsy



Blessings,

Gypsy

)O(



Avatar for 3coolmom
iVillage Member
Registered: 03-26-2003
In reply to: 3coolmom
Fri, 10-29-2004 - 8:10pm
I got my phone line switched to tone.

JHarvest.jpg picture by 3coolmom

iVillage Member
Registered: 06-17-2003
In reply to: 3coolmom
Sat, 10-30-2004 - 12:15am
Normally this is an easy fix. I too have seen this in my area only one DSL provider in town and they farm their tech support to a foriegn country. This only makes me want to use "expletives".

Only my advice, but if they refuse to make the problem right, then its time to cancell your subscription.

Remember, help Geekman get back to work and support his family come tuesday. Make your vote count!

Ed

Avatar for oahe
iVillage Member
Registered: 07-27-2003
In reply to: 3coolmom
Sat, 10-30-2004 - 8:30pm
Ed,
siggie
Avatar for 3coolmom
iVillage Member
Registered: 03-26-2003
In reply to: 3coolmom
Mon, 11-01-2004 - 7:57am

First of all, I want to thank all of you for your help and support.

JHarvest.jpg picture by 3coolmom

Avatar for cl_emty_nstr
iVillage Member
Registered: 03-19-2003
In reply to: 3coolmom
Mon, 11-01-2004 - 1:50pm

I haven't had time to change my Halloween avatar either maybe later today....lol


I never did understand how the nationwide isp would work.


Here is how things have gone for me using my phone company.


I am in a town of under 500 people, and we are about 180 miles from Omaha if that gives you any idea how far out we are, but then we are about 100 miles from Sioux City Iowa. (I am in Nebraska) Most places had internet connection about 5 years before we did. I had dial up at first.


My husband is an EMT/Fireman(volunteer) so when the answering machine came out I put in another line because you couldn't use the answering machine with the fire phone. When they finally got pagers I said I was going to dump the other line because it was costing me about $23 a month and we never used that for anything but the fire phone.


I was paying $24.95 a month for dial up. It would cost me another $15 a month for DSL and since the switching station is about at the end of my block I was sure close enough. I called one morning for my DSL modem. That afternoon our local phone guy(the one that lives here in town) brought the modem and the papers on how to install it. I plugged it in went to my internet connecton put in the numbers and I was flying around all over the place by that afternoon.....


A month or so later I had no connection at all. So I called them and there was a message that a line had been cut at Rulo (down by the border of KS) and that your internet would be back up as soon as possible. It was a matter of a couple hours.


I thought I was having trouble with my connection and the next day the phone man was here with another modem......


Then one day we got a letter saying that they were no longer charging the $10 for the modem which made our connection just $5 more a month than dial up......Yes, I am sure that I could get a cheaper connection, but would I get as good of service?


Except for the time when the line was cut I have not had a problem with them, they do their thing in the wee hours of the morning and they always send us an email telling us that they will be upgrading or whatever between the hours of 2 and 4 am on such and such a day. I did not get up to check and see how long it took them to do it...LOL


I have heard stories from other people with their connections but here through our phone company it has been really good.


Good luck finding out if you can get the DSL to work for you. I know you will like the speed. I know that my DBIL said that a guy he knows has a ranch out in the middle of nowhere. (West of here) he went to town and bought a modem and cussed because it didn't work. When he finally got it through his head that the only way he was going to get faster speed was with a dish he said......"Then if the modem isn't going to work for everyone they shouldn't sell it to everyone..."...........lol.......Janet


 


Have a nice day !.
iVillage Member
Registered: 03-09-2001
In reply to: 3coolmom
Mon, 11-01-2004 - 2:12pm
"I never did understand how the nationwide isp would work."

I have no idea how my nationwide ISP works, either! LOL! It's "magic" as far as I'm concernd. :P I just know it works for me. Had dialup with the same ISP since '96 and for 2 months now, have their DSL. I've had great service from them all these years, which is why I didn't go with the cheapest advertised ISP out there for DSL, but stuck with my own. I love the speed, too! :D They even give me 20 hrs/month free dialup, so if I'm traveling and use dialup on my laptop, I don't have to pay unless I go over the 20 hours. KEWL! I don't travel much, and 20/hrs. a month even when I *do,* would be plenty. I also have email d/l on my Sidekick for my main email addys as well as my T-Mobile account, so I'm fine whatever. :P

Gypsy



Blessings,

Gypsy

)O(



Avatar for 3coolmom
iVillage Member
Registered: 03-26-2003
In reply to: 3coolmom
Mon, 11-01-2004 - 6:54pm

Good news.

JHarvest.jpg picture by 3coolmom

iVillage Member
Registered: 03-09-2001
In reply to: 3coolmom
Mon, 11-01-2004 - 9:19pm
THUMBS UP! :D Good to hear it's being resolved! Hope it all comes together very soon!

Gypsy



Blessings,

Gypsy

)O(



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