What is wrong with my Anti-Virus - Help!
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What is wrong with my Anti-Virus - Help!
| Fri, 12-31-2004 - 1:18pm |
I can't figure out what is wrong with my Norton AntiVirus - when I click on it - by e-mail scanning it shows ir red - ERROR - the other items show ON - when I try and see what the error is - it leads me to symantec's website --- that is the hardest site to figure out - when I go through all the steps it says that my version is no longer supported by technical support - I have Norton 2002. I don't understand that because my subscription doesn't run out until April 2005. There is not a telephone number anywhere for me to call (other than the one that charges $29.95)- the e-mails that I try to send don't seem to go anywhere -- I'm very concerned because the way it looks any e-mail that I send or receive isn't protected. And it doesn't make sense because I paid for their program. Please offer me some suggestions on what to do. Thanks!

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Hi!
Sometimes it's the "update engine" program that is out of date, and cannot d/l the updates any more... I had McAfee for years, and finally this summer, it wouldn't d/l any more updates and there were no new "engines" to download because the original program was too old and they no longer "supported it." I ended up going to the store and buying the new version. Problem was I had Win98 and installing that new McAfee completely messed up my system and other programs would no longer work. UGH! I ended up uninstalling it, and switching to Norton through my ISP, which *would* run fine on Win98.
Norton may be similar.Once they stop offering "updates" to the PROGRAM itself, vs. the virus library updates, you're pretty must stuck having to buy the new program version. Your anti-virus library updates are probably still authorized, but may do you no good without the newer program with which to d/l them. Just a thought, anyway. Just be wary that if you *do* buy a new version of the program, make sure your OS on your computer can handle it! :=O
Hope this helps a bit! Good luck!
Gypsy
P.S. I found the McAfee site useless to find help, too, without that costly phone call, which I think is really a rip off. Grrrr! The irony of all this is that now that I bought a new eMac computer, through Apple, I have McAfee anti-virus for Mac now, LOL! :P At least because my system is new, new OS, etc., it works fine...and because my subscription is through Apple, I *do* have an 800 number for Apple and I renew threw them, also, so I can call and yell at them if I need to, LOL! :D
Edited 12/31/2004 8:27 pm ET ET by gypsywolfwoman
Blessings,
Gypsy
)O(
Well, I just looked at the Symantec site and for NAV 2002 it says "files and updates not available" and this is what I found about e-mail error:
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/f894f8e4dde2460f85256edd00478d70?OpenDocument&src=bar_sch_nam
Don't know if that applies to you or not though.
If you can't afford another antivirus program, you could use the free one. I've been using it for quite some time and I'm very happy with it. It's called AVG and it can be downloaded for FREE at www.grisoft.com.
Lynne
Kathey
Dogs have families, Cats have servents.
One thing! You can NOT run 2 antivirus programs together. If you should download and install AVG, you'll need to remove your other program first. Antivirus programs do not play well with each other.
Lynne
I have been using Norton for over 5 years and when the red showed for my email I had to pay for the new definations. It fixed mine. I would email them or search their site sounds like a glitch there.
If you do go with another anti virus you will have to remove ALL of the old one first. They just do not get along with each other at all. Sometimes there are files left that are very hard to find.
2002 is getting old, I have found if I use it 2 years then upgrade I don't have the problems. I have 2004 now and will probably get 2006 in November of that year when my subscription runs out.
When you upgrade the new one will say,it has
Have a nice day !.
When you upgrade the new one will say,it has
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