What is wrong with my Anti-Virus - Help!

iVillage Member
Registered: 12-21-2004
What is wrong with my Anti-Virus - Help!
14
Fri, 12-31-2004 - 1:18pm
I can't figure out what is wrong with my Norton AntiVirus - when I click on it - by e-mail scanning it shows ir red - ERROR - the other items show ON - when I try and see what the error is - it leads me to symantec's website --- that is the hardest site to figure out - when I go through all the steps it says that my version is no longer supported by technical support - I have Norton 2002. I don't understand that because my subscription doesn't run out until April 2005. There is not a telephone number anywhere for me to call (other than the one that charges $29.95)- the e-mails that I try to send don't seem to go anywhere -- I'm very concerned because the way it looks any e-mail that I send or receive isn't protected. And it doesn't make sense because I paid for their program. Please offer me some suggestions on what to do. Thanks!

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Avatar for cl_emty_nstr
iVillage Member
Registered: 03-19-2003
Sat, 01-01-2005 - 8:05pm
LOL.........I thought about that later but what I meant is I let the new one kill the old one. I think it does a better job than I would..........Janet

 


Have a nice day !.
iVillage Member
Registered: 12-21-2004
Sat, 01-01-2005 - 8:16pm
I think that I have royally screwed up now-- I went ahead and downloaded the AVG and have used it to do a scan - I guess it scanned the e-mail to -- I did that before I read the message about deleting Norton first....now what should I do - should I delete the Norton and leave the AVG or should I delete the AVG and re-pay Norton to upgrade my subscription. Kathy
iVillage Member
Registered: 03-26-2003
Sat, 01-01-2005 - 8:52pm

If you are using some kind of internet "accelerator" - try to turn the accelerator OFF and see if that fixes the problem with Norton Anti-Virus.


Donna

Avatar for bewildered05
iVillage Member
Registered: 03-27-2003
Sat, 01-01-2005 - 11:42pm

You can safely delete Norton. If nothing major happened, then it probably won't. They tend to ID each other's files as viruses so I'd just delete Norton.

Lynne

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