Still need help with our new Dell
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|Mon, 11-26-2007 - 1:51am|
I'm rapidly getting tired of Dell's customer service. Years ago I swear I read they were good in that area, now what I read says just the opposite. I have now spent 3 hours or so on the phone with 3 separate Dell reps, all clearly outsourced halfway around the world with a strong accent I can barely understand (which isn't helping matters, I I hear "here's the thing" one more time.....popular over there, I guess). They have asked me to do all kinds of small things, none of which has done a thing for the problem (mentioned in my other posts). The last call ended up with this rep requesting me to back up everything currently on the computer so we don't lose it, since she wanted me to return everything to the factory default settings in an attempt to fix the problem. Since nothing has improved in 3 hours of phone calls, I'm reluctant to do that! Dell has been unsuccessful opening up an on-line connection where they take control and fix things themselves, it's called connectdell, but it isn't working. Thought we had a good price on this computer, but we've shelled out about $200 with our area computer techies getting things configured and re-configured. Calling Microsoft would be for a fee, if I need go to "further" with Dell's customer service, that will also be for a fee. But being on my own isn't sounding so good, either. The main problem we are having is the same. Certain things cause IE to begin to shut down, esp. any type of financial transactions or making credit card payments online like I always do. Click on "submit" and IE starts to close immediately.
Anybody have any experience with this kind of problem? I have no idea what more to do.
~~Joannaran near Boston, with Jessie and Jake~~