Netflix???

iVillage Member
Registered: 06-27-2011
Netflix???
14
Mon, 09-19-2011 - 5:52pm

Did any of yall get a email from netflix???

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iVillage Member
Registered: 10-07-2008
Mon, 09-19-2011 - 7:08pm
ummmm...do not use netflix. sorry wolfie.
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iVillage Member
Registered: 09-25-2010
Mon, 09-19-2011 - 7:21pm
About the price change you mean?
If so over the summer so yes .. is that what you mean ?




iVillage Member
Registered: 06-27-2011
Mon, 09-19-2011 - 7:46pm

no not that hugs..guess I wasn't the only one that didn't get it..

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iVillage Member
Registered: 06-27-2011
Mon, 09-19-2011 - 7:50pm

Here is what she got. Kinda long but more changes coming looks like. Or at least I didn't know about this. And btw I asked her if she had emailed them a complained about something and she said no she just got this email today.

Dear Kassi,

I messed up. I owe you an explanation.

It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology. Let me explain what we are doing.

For the past five years, my greatest fear at Netflix has been that we wouldn't make the leap from success in DVDs to success in streaming. Most companies that are great at something – like AOL dialup or Borders bookstores – do not become great at new things people want (streaming for us). So we moved quickly into streaming, but I should have personally given you a full explanation of why we are splitting the services and thereby increasing prices. It wouldn’t have changed the price increase, but it would have been the right thing to do.

So here is what we are doing and why.

Many members love our DVD service, as I do, because nearly every movie ever made is published on DVD. DVD is a great option for those who want the huge and comprehensive selection of movies.

I also love our streaming service because it is integrated into my TV, and I can watch anytime I want. The benefits of our streaming service are really quite different from the benefits of DVD by mail. We need to focus on rapid improvement as streaming technology and the market evolves, without maintaining compatibility with our DVD by mail service.

So we realized that streaming and DVD by mail are really becoming two different businesses, with very different cost structures, that need to be marketed differently, and we need to let each grow and operate independently.

It’s hard to write this after over 10 years of mailing DVDs with pride, but we think it is necessary: In a few weeks, we will rename our DVD by mail service to “Qwikster”. We chose the name Qwikster because it refers to quick delivery. We will keep the name “Netflix” for streaming.

Qwikster will be the same website and DVD service that everyone is used to. It is just a new name, and DVD members will go to qwikster.com to access their DVD queues and choose movies. One improvement we will make at launch is to add a video games upgrade option, similar to our upgrade option for Blu-ray, for those who want to rent Wii, PS3 and Xbox 360 games. Members have been asking for video games for many years, but now that DVD by mail has its own team, we are finally getting it done. Other improvements will follow. A negative of the renaming and separation is that the Qwikster.com and Netflix.com websites will not be integrated.

There are no pricing changes (we’re done with that!). If you subscribe to both services you will have two entries on your credit card statement, one for Qwikster and one for Netflix. The total will be the same as your current charges. We will let you know in a few weeks when the Qwikster.com website is up and ready.

For me the Netflix red envelope has always been a source of joy. The new envelope is still that lovely red, but now it will have a Qwikster logo. I know that logo will grow on me over time, but still, it is hard. I imagine it will be similar for many of you.

I want to acknowledge and thank you for sticking with us, and to apologize again to those members, both current and former, who felt we treated them thoughtlessly.

Both the Qwikster and Netflix teams will work hard to regain your trust. We know it will not be overnight. Actions speak louder than words. But words help people to understand actions.

Respectfully yours,

-Reed Hastings, Co-Founder and CEO, Netflix

p.s. I have a slightly longer explanation along with a video posted on our blog, where you can also post comments.

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iVillage Member
Registered: 09-25-2010
Mon, 09-19-2011 - 7:53pm
Didn't get this one but understand what they are saying :)




Avatar for neverstopping
iVillage Member
Registered: 02-25-2000
Mon, 09-19-2011 - 11:29pm

Yes, we got it today. Not sure what we're going to do yet; we're looking into it.

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iVillage Member
Registered: 06-27-2011
Mon, 09-19-2011 - 11:40pm

for right now I am keeping mine. unless something better comes along.

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Avatar for neverstopping
iVillage Member
Registered: 02-25-2000
Mon, 09-19-2011 - 11:47pm
wolfiesrule wrote:

for right now I am keeping mine. unless something better comes along.

I expect we will too, but our cable company has some kind of streaming offer, too, I think. We'll look into that just to see what the differences are.

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Avatar for grammyellen
iVillage Member
Registered: 04-04-2007
Tue, 09-20-2011 - 7:24am

well gee, something else to confuse me. LOL

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iVillage Member
Registered: 06-27-2011
Tue, 09-20-2011 - 8:10am

Donna right now netflix is

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