Horrible Sonogram Technician!!

Avatar for butterfly0315
iVillage Member
Registered: 07-27-2009
Horrible Sonogram Technician!!
9
Thu, 10-18-2012 - 7:15pm

Okay, I completley understand when people have bad days at work, but I have never been treated like this ever. I am only telling you all this story because I need advice for next appointment....in case I have this rude women again. This actually happened at my last appointment which I was around 9 weeks and a few days. I went in for the sonogram, she called me back and brought me back and handed me a sheet and told me to take off my pants. So she stood there and watched me and the whole time she's tapping her foot acting like I am completley wasting her time. I get on the table and she asks. When's your due date, and I say, I am not sure because my last period was questionable. So she slams down her clip board and storms out. I almost get up and walk to find someone new but I was so anxious on seeing the baby that I stayed. She comes back in and types a few things into her machine and then says. Alright this is stuff cold, and squirts all that clear jelly like stuff on my tummy...Then she starts, she wouldn't even let me see the sonogram. I even ask her, can I see it. She responds back with, there is not much to see , I will give you a print out. I say, that is not true, when I had last sonogram and all of over sonograms that I had with my first child I was able to see every single one of them. Then I said, "are you not showing me because there is problem, I don't understand why I can't see...it is my child"? She pops off and says, " Are you really questioning my how I do my job"? and then she says," I have been doing this for too long, I know I'm doing?"" Then she takes her hand and starts pressing as hard as she could on my stomach saying I had gas bubbles or something . After that, I sat up and said, your hurting me and you need to stop. I got up off the table and I covered myself and asked her to leave so I could at least have some privacy dressing. She said, "Ugggh, fine here is picture". Now my doctor is great, but with her office they have a seperate office that does the sonograms. I have an appointment next week and I am scared to death, and this is supposed to be happy time right now. How do I politley ask that she not be the one to do my scans. Any advice would be helpful at this point. Thanks all for listening!

Avatar for butterfly0315
iVillage Member
Registered: 07-27-2009
Thu, 11-01-2012 - 7:08pm

So my appointment wento soooooo much better. When I arrived for the sono, the mean lady was behind the counter. She said she would see me now. I walked into the office and realized that she was the one seeing me, and I said, "I am sorry I am going to ghave to ask for another technician". She asked, "Why"? Which then caused a doctor and another technician or office personell to join in on my conversation I was having with her...I said, "You did last my scan, and I was unhappy on how you treated me, you embarrassed me, you hurt me when pressed as hard as you could down on my stomach. Plus your bed side manner on a scale of 1-10 was about a 2 , and the only reason I gave you a 2 was that you smiled once. Last, I want this experience to be a good one since you had made my last one miserable." The doctor that was standing there, was in shock and quickley got another technician. The doctor came in and was super apologetic and asked me to fill out a form making explain in detail exactly what had happened. The new technician that came in was amazing, gave me like 15 pictures of my baby. When I was leaving, (apparently the "scene" I created was all the talk when I was checking out). One of the other technicians came up and hugged me, and said, "Thank you". I hate that she may have lost her job, but she needs to realize that she can't treat ANY patient like that. When I finally spoke to my doctor, she had heard what I had said to this lady and said, I wasn't the first person that has complained about her that there have been others. On a positive note, my baby is doing great, strong heart rate, and very active. Hope all of you are having an amzing week!

iVillage Member
Registered: 10-06-2010
Wed, 10-31-2012 - 1:35pm

How did your appointment go?  i hope your doctor was receptive of your feedback and concerned for the well-being of the patient!

I also hope you had a great appointment in terms of seeing the baby/hearing the heartbeat.  I hate these monthly appointments because I spend the 4 weeks in between in a constant state of worry that something is wrong and I just don't know it.

Avatar for butterfly0315
iVillage Member
Registered: 07-27-2009
Mon, 10-29-2012 - 8:33am

Wanted to update you all on the situation. Well I thought my appointment was last week but its actually today. I am little nervous but I have a good feeling that everything is going to be fine. At least I keep telling myself that. Of course I am going to let my doctor know what happened the last time and let her know that this will not tolerated, and that no other patient should have that type of treatment. I will update again after the appointment. Hopefully all is well and I will finally have picture I can show my family. Fingers crossed! Hope you all are feeling great and staying positive!

iVillage Member
Registered: 03-09-2012
Sat, 10-20-2012 - 6:54pm
and it left out my paragraph breaks lol, so sorry
iVillage Member
Registered: 03-09-2012
Sat, 10-20-2012 - 6:52pm
With my son at about 30 weeks I developed pre-eclampsia. I had complained at 29 weeks my appointment earlier in the week I had facial swelling and my hands swelled so bad I couldn't get my rings on. I had a midwife who said this was normal. I started having the runs, severe cramps in my abdomen, throwing up, couldn't see straight, and my heart was racing. SO rushed me to the emergency room where my BP was around 200/100 and I was taken to L&D. Midwives come in and discharge me as their patient saying I am now too complicated and risky. I must be seen in the hospital by the town's only OBGYN group. A doctor comes in and says I need to be drug tested and accused me of using drugs to have such a high BP. Only thing that showed in my urine was an infection and a protein. So another doctor comes in and orders an EKG since my heart rate wouldn't go below 130 bpm and blood pressure was high. So I took the EKG. It took a third doctor coming in to say I have toxema but never defined what it was. I was released the next morning without treatment for pre-eclampsia like high blood pressure pills. I was given potassium and water and for the labor I had a bunch of magnesium sulfate injected into me because when I came in I was having contractions every 5 minutes. I was to go see the OBGYN's clinic specialist the day of my release. I go in and he compares me to Elvira but says I have small breasts so my belly is my boob and says he wants to c-section me in a few weeks. I still really had no support or knowledge of what was going on. I left applauded by his Elvira comment and then he tried to call in a beta blocker. I knew somethings though the use of beta blockers is contradicted in asthmatics as it can deteriorate and interfere with treatment. It is one of those medicines I had been warned to be cautious of by an allergist. I started researching and I read more on the condition. I also read there were other medications he could give me like Aldomet. I called up and he told me I am not a doctor proceeded to cuss, yes actually cuss at me and told me not to tell him which medicine I need to take he will give me what he wants to give me. I tried being nice and said I could fax him the information on Aldomet because it seemed safer for my condition. No go, told me instead to just take nothing and see how far that gets me and told me I was stupid, ignorant, until I hung up. I don't know if he was having a bad day but he seemed like a woman PMSing and he was just downright evil. He was a very inpatient monster of a man who had no bedside mannerism along with his colleagues. I did the tips and tricks on different sites laid on my left hand side drank water etc... for a good couple days just until I could find another solution. No other OBGYNs existed in the small town though and the nearest clinics were closed to new patients. I ended up driving 3 hours to get to a different hospital after I had blood in my urine. It ended up the bacteria they noted was from an infection and it turned to a kidney infection, so back in the hospital I was on IVs of antibiotics and a 24 hr urine catch now. Their OBGYN office would take me and I was glad. They never thought of a beta blocker got me on lots of aldomet, 3x a week monitoring, and I went to 38 weeks on my own until my water decided to break and my son was born at week 37 we stopped worrying about stopping the labor. I never had a c-section. I did have 2 more overnights due to the pre-eclampsia and preterm labor and my blood pressure actually got worse after he was born so I stayed longer and had to get IV meds. It was a horrible nightmare but my new office got me through it and they didn't treat me like hot garbage, c-section me, etc... As a patient there is no way you have to take being treated poorly by any doctor or any representative of that doctor. I wrote a certified letter of my complaint to the first doctor with my medical records after the birth showing how that doctor's hot head would have got me c-sectioned and on contradicted medication. I also mentioned how he called me Elvira and mentioned I had small breasts. Their office staff never wrote back so I went to the medical board of the state of California and lodged a complaint and that is where I got some result with my complaint being at least acknowledged. I also left negative reviews on every site I could find about that practice. You have a right to complain and have your complaint be heard if not any provider is subject to the medical board in your state and a complaint can be lodged not just there but also through your insurance company I learned. So I'd complain now and make it well known you never want that lady touching you again! Start with calling their office supervisor and then if they don't want to do nothing switch offices and lodge formal complaints, leave negative reviews and talk to your insurance about filing a complaint against the practice too! If you are on medicaid even they take complaints through an ombudsman.
iVillage Member
Registered: 03-07-2012
Fri, 10-19-2012 - 10:08pm
Unacceptable!! I would let her superiors know what happened. They need to know. And come right out and say that you either need a different technician or a different radiology group next time PERIOD.

Dyan

Due May 1, 2013 by ultrasound (April 27, 2013 by LMP)

Married DH 12/27/99

Mom to DD 9, DD 6, DS 3

PCOS; 4 miscarriages

iVillage Member
Registered: 07-17-1999
Fri, 10-19-2012 - 2:03am

I would call the office and tell them of your experience. You may or may not get a sympathetic ear, but they need to know the behavior is unacceptable. DH and I were glad we had a great experience with my first scan, even though it was "unoffocial" and "practice." The next scan contained a lot of the same experiences. I thought the tech should go into another field (like research) if she thought people were such robots that existed for the purpose of her fulfilling her job duties. I wrote about it on the board, and asked others who have had experiences at that hospital. Apparently, from their responses, it completely depends on which tech you get. I am definitely going to request a different tech next time, and plan to walk out if she is my tech again. I simply don't derserve rude treatment.

 

winter 2010 siggy

iVillage Member
Registered: 07-11-2012
Thu, 10-18-2012 - 11:14pm

Good for you for speaking up and trying to do something about the situation next time.  I would definitely try to report the incident by calling the office of the ultrasound tech and asking to speak to the person in charge of handling complaints etc. and explain to the person what happened.   Who knows?  This lady may be having a bad day because of another complaint or because she has a bad attitude in general and the office may need to hear it so that she either gets her act together or gets the boot so that this doesn't repeat itself with other moms.  I can only imagine the horror of having a bad outcome with a pregnancy and the mom to be having this lady in the room.  It's an outrage!  Is this the only ultrasound office your doctor deals with?  If not, I'd see if you can switch offices for the ultrasound.  

iVillage Member
Registered: 04-27-2011
Thu, 10-18-2012 - 8:24pm

either call ahead and make sure they dont have you scheduled with that same tech or say something to the receptionist when you get there but with my office you are scheduled with a certain tech so if something happens with them or you want someone else you have to reschedule. and if you do call ahead make sure to remind the receptionist when you get there. you dont deserve to be treated like that