Why do some people tip poorly or not at all?

iVillage Member
Registered: 08-24-2006
Why do some people tip poorly or not at all?
41
Mon, 02-25-2013 - 12:52am

I have been a licensed manicurist for over nine years, and have recently became a licensed massage therapist as well. A big part of the reason I got into this line of work is the pay, and tips are customary. Tips make up about 40% of my pay as a manicurist, and over 50% of my pay as a massage therapist. I really love my both of my jobs and enjoy the work, but I wouldn't be doing it for 40-50% less pay.

I really can't fathom why someone would tell me I did a beautiful job, that they feel brand new, that they want to come back to me every month, and then leave a tip of less than 10% or even sometimes none at all. I do everything in my power to keep my clients happy and do the absolute best job I can. I have a lot of pride in the level of my work. I don't half ass it, even if I'm not feeling great or having a bad day. I am always warm and friendly, even when the clients don't return that to me. The receptionists always ask if they would like to leave gratuity, so it can't be that they don't know (it has to be added in on the computer with our checkout system, rather than written in on the reciept.

I am not complaining about how much I make, because even with the rare low/non tipper my tips still average out to be at least 20% of the total bill. Obviously it's worth it to me to keep doing what I do. I know there will always be people who don't follow the customs and that is just part of the job. I'm just trying to understand why someone would intentionally do that in the first place if they are happy with the service they recieved? I mean I get that a lot of people don't like the institution of tipping and would like to see it go away (I even agree in some ways), but do you think you are going to change that by being part of the 1-2% that refuse to do it? Why punish the person who just cut your toenails? How does that make sense? It especially galls me when these people make appointments during my busiest days and times and my regular clients who tip me well cannot get in as a result. 

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iVillage Member
Registered: 12-17-2003
Thu, 03-07-2013 - 3:16pm

Did you neglect to read the very next sentance in that paragraph? Where I said that I have always wondered why some people find it acceptable to undertip, and I can't exactly ask the clients?

Yes, I did, and I replied to it. DId you see my reply?

I am more than capable of doing my job well and treating the clients well regardless of how much they tip though. It is centainly possible to be bothered by something and not let it show. Anyone who works with the public should have developed this ability.

I was commenting on the fact, as you posted, you treat low tippers differently. IMO, that's having an attitude, more so then just being bothered, but actually acting on it. From your statements, you do treat your clients differently based on how they tip.

Umm, becuase it's rude to expect other people to pick up your slack?

See, IMO, this statement shows an attitude. Why would assume anyone is thinking someone else should pick up the slack? And why is it rude? Because that's what you were taught? Some people think it's rude for people to expect and decide what they deserve as a tip. Some people are taught to be grateful when someone tips them. IDK

Because I worked just as hard on the person who left me $2 as I did the person who left me $15 for the exact same service?

A lot of people work hard. The personing giving you a $2 tip probably works hard as well.

IMO, averaging $18 an hour is a good salary for the work a tech does. JMO I would feel grateful anyone would tip me and hand over their hard earned money, but that's just me.

if the server's income for the day winds up being plenty for them to live on despite my crappy tip

hmm, not what I said, by your posts you end up earning a fair salary for your job. I still don't know why you would be bothered because a few don't tip what you think you deserve.

We are talking about luxury services here

Techs provide a service. Period. The idea it's a luxury service is what you deamed it to be. And people do factor in the type of service they are receiving. If one gives better service to select customers then, well, I probably would not tip them all that well either. Just like in a restaraunt, I don't care what I am eating, if the people at the next table are getting better service them I am, I am not tipping the server as well.

Nothing I mentioned in that paragraph is a normal or expected part of my job, nor is it "attitude" for me to give people everything they are paying for with a smile.

Jeeze Age, you provide special services for those you feel deserve it. It doesn't matter if it is normal or expected. All people should be treated the same.

I will happily go above and beyond for people who make it worth my time and effort.

You don't think that statement above shows some attitude?

IDK Age, you asked a question on a debate board and it seems like you already have the answers. If I don't agree it must be because I didn't read your posts? Sorry, I just don't see this as a big deal. People have their reasons and since it doesn't effect your overall income, I would just keep doing my job and let it go ... treating all people the same, of course.

Such as?

I answered this several times. Maybe, if you have time, you can go back and reread the posts.

.

iVillage Member
Registered: 08-22-2009

ommy94 wrote:
<p>This article raises the same questions, right? Although $10 seems cheap, who would tip a pizza delivery guy $85-100?</p><p>I would probably give more the $10, but I doubt I would give him $100.</p><p> </p>

I was thinking the same thing, more than $10 but not $100.

iVillage Member
Registered: 08-24-2006

I read that article last night also. Not knowing any other details, I think 10$ for 85 pizzas is insulting. I agree that at least 85$ would be appropriate.

iVillage Member
Registered: 08-24-2006

Then I am not sure what you are looking to debate. Maybe you are looking for support? idk

Did you neglect to read the very next sentance in that paragraph? Where I said that I have always wondered why some people find it acceptable to undertip, and I can't exactly ask the clients?


But even mentioning it in here, it seems like it bothers you and it does appear there's some attitude that comes with that. Like is saying if they can't tip accoedingly they should go somewhere else.

Yeah, it does bother me because I think it's incredibly rude and selfish. I was raised to believe that if you can't afford to tip appropriately then you can't afford that particular service, whether it's eating out, getting your hair done, etc. I am more than capable of doing my job well and treating the clients well regardless of how much they tip though. It is centainly possible to be bothered by something and not let it show. Anyone who works with the public should have developed this ability.

And, as I asked in my last post, in the end, it really doesn't appear to effect your overall income so, what is the problem?

Umm, becuase it's rude to expect other people to pick up your slack? Because I worked just as hard on the person who left me $2 as I did the person who left me $15 for the exact same service?

Just like the client has no idea what you make, the tech has no idea what is going on in the clients life.

Becuase it really shouldn't matter. We are talking about luxury services here. It would be like me going to a restaurant and ordering lobster even though that means I can only afford to tip a dollar afterward, when a cheeseburger or soup and salad would have sufficed just fine and allowed me to still tip an appropriate amount. I cannot imagine a scenario in which I would feel that was just fine for me to do. It doesn't matter if the server's income for the day winds up being plenty for them to live on despite my crappy tip. Because it would still be rude and selfish for me to give a crappy tip.

Right .... attitude. IMO, all clients deserve the same respect and care. But, that is just my opinion.

Nothing I mentioned in that paragraph is a normal or expected part of my job, nor is it "attitude" for me to give people everything they are paying for with a smile. I will happily go above and beyond for people who make it worth my time and effort. I think you would be hard pressed to find someone in a tipped profession who doesn't do this at least to some degree.

Again, I tried to give different scenarios where one might tip less.

Such as?

I see you bring this topic up frequently so, it appears it weighs on your mind.

Outside of this thread, when else have I ever brought this topic up?

iVillage Member
Registered: 04-16-2009

Interesting article..

Here, the rule of thumb here is 15%, because it is easy. It is based on the sales tax. Servers get slighty less than the minimun wage (but their min. wage is mandated) so people help them out.  We tip hairdressers (again 15% is the usual) etc.. But I have never heard of tipping a dog groomer (they tend to owners of their shops).

Taxi drivers are a gray area. Here, they are owner-drivers associated with a cab company.  I might tip when the driver has gone out of his way to find a cost-effective route to my destination or helped me with my luggage..but the guy that lets me struggled with my luggage and takes a route that costs me $10 more..forget it.

We do not tip mechanics (never heard of that-they do get a good salary), we would never tip a doctor (bizarre) and chamber maids (never seen in done, even when I worked as a chamber maid as a student over 40 years ago).They are after all only doing their jobs.

Using the logic of that article, people should be tipping shop girls, the cashiers, the girls at the cosmetic counter, dental hygenists, the furnace guys, bus drivers, airline stewards etc.. It would get ridiculous.

I too would not have given the pizza delivery guy $100.

(By the way, I just checked the minimum wage in the US. Wow, it is low! Here, it is $10.25 and it is suppose to go up.)

iVillage Member
Registered: 12-17-2003
Thu, 03-07-2013 - 10:06am

This article raises the same questions, right? Although $10 seems cheap, who would tip a pizza delivery guy $85-100?

I would probably give more the $10, but I doubt I would give him $100.

 

iVillage Member
Registered: 12-17-2003
Thu, 03-07-2013 - 9:55am

To be honest I do not understand the point of half the things you have said

I pretty much feel the same way

At any rate, as I made clear in my OP, I am not complaining about my job or the rate of pay, nor am I looking for solutions

Then I am not sure what you are looking to debate. Maybe you are looking for support? idk

I have never and will never give a client attitude for not tipping or tipping a low amount.

lol ... yes, this is why I specifically stated I was not speaking of you. But even mentioning it in here, it seems like it bothers you and it does appear there's some attitude that comes with that. Like is saying if they can't tip accoedingly they should go somewhere else. And, as I asked in my last post, in the end, it really doesn't appear to effect your overall income so, what is the problem?

Just like the client has no idea what you make, the tech has no idea what is going on in the clients life. If it's not an issue, overall, why let it bother you at all?

I may be less inclined to go the extra mile for them though. For instance I won't throw in some extra massage or a nail repair for free. I won't come in on my day off to get them in right before their vacation or special event. I won't look up and write down the name and brand of a particular nail polish color they have been looking all over for, and where they can buy it. These are things I will happily do for the clients who take good care of me.

Right .... attitude. IMO, all clients deserve the same respect and care. But, that is just my opinion.

But I have always wondered why some people find it acceptable to do that, and it's not like I can ask the clients.

And I've tried to give you the possible scenarios for this answer. If you don't understand, I don't know why you keep replying with lengthy replies. It seems like you wanted to debate income, median incomes, cleanliness, commission and so forth. Again, I tried to give different scenarios where one might tip less.

I see you bring this topic up frequently so, it appears it weighs on your mind.

iVillage Member
Registered: 08-22-2009

Interesting article about this subject.

http://shine.yahoo.com/work-money/what-kind-of-person-tips-10-dollars-for-85-pizzas--173851199.html

iVillage Member
Registered: 08-24-2006

To be honest I do not understand the point of half the things you have said. I mentioned the 48$ pedicure because I had used it as an example in the past and assumed you were referring to that when you used $40 as an example in your math. My mistake. I'm not really sure why you keep bagging on expensive pedicures either. It's kind of irrelevant. My clients are more than happy to pay the prices we ask and would never go to anyone else.

As I said in my very first post I am very satisfied with the income I make overall. That is not an issue. The very  few people who tip well under the standard do not make me want to do what I do any less.

I have never and will never give a client attitude for not tipping or tipping a low amount. Most of the time they have already left by the time I know how much they left, and I rarely even remember the next time they come in. Even if I do, it doesn't effect the quality of service I give. We have a few clients that come in regularly, love our service, and don't tip at all for whatever reason. I still do the very best work I can, and am just as warm and friendly to them as I am to any other client who sits in my chair.

I may be less inclined to go the extra mile for them though. For instance I won't throw in some extra massage or a nail repair for free. I won't come in on my day off to get them in right before their vacation or special event. I won't look up and write down the name and brand of a particular nail polish color they have been looking all over for, and where they can buy it. These are things I will happily do for the clients who take good care of me.

At any rate, as I made clear in my OP, I am not complaining about my job or the rate of pay, nor am I looking for solutions (as it's a pretty infrequent occurance, and something that is pretty much unavoidable in this industry). But I have always wondered why some people find it acceptable to do that, and it's not like I can ask the clients.

iVillage Member
Registered: 12-17-2003
Wed, 03-06-2013 - 8:44am

I guess this is just going to keep being personal. lol .... I am trying to give you a different perspective and scenario .... yes, I misspoke, surely you understand many cities and towns and suburbs are made up of people where some, do indeed make more then 100,000. The mere definition of median indicates it's an average .... some making more, some making less .... but yes, I wasn't clear and my point had nothing to do with median income or your personal income. :)

My tips average just over 20% which would bring it to $30.8 to $46.50.

I did a few quick searches this morning and again, you are leaving out the fact most people do not know whether or not you are getting 25% or 40% of any specific service.

Also, it's recommended, by the sites I looked at, to tip 15-20% for these services. If you are averaging 20% when all is said and done, then I would just chalk the poor tippers up to par for the course.

Yes, we do have a pedicure that costs $48 but it doesn't take an hour to do.

I didn't ask you if you offered this?

Our hour long pedicures cost between $56 and $84

I enjoy my hour long pedicures and I am glad I don't have to pay $56-84 for one! :) Yes, I can go to a pricier salon and pay that much, but I choose not to for reasons we've discussed. If I did .... I wouldn't tip the woman more, which means .....the woman at the place I go to is making more then the woman at the pricier salon ... again, this is just from my experience.

it averages out to about $23 per hour I am physically there.

lol .... I am glad you make that much, but it's unclear why we are discussing your personal income and median income. I used $15 an hour to show the math because it didn't appear you understood what I was saying. I also read one should tip a min of $5 regardless of the service fee. So again .... it is quite conceivable that someone working in a pricier salon is making less or the same as someone working in a less expensive salon.

On a personal note, my mother is the type to tip $2 no matter what. She's on a fixed income. She enjoys her girl time pampering and she can't bend over enough to clip her own nails. She could go to a foot doctor and have the clipping done at no cost, her insurance would pay for it, but like I said, this outing is a special time and treat for her. She can no longer drive and this is a chance for her to get out and feel special. No offense, but if the tech ever complained about her little tip, I would think far less of her as a professional. Even if she just gave off an attitude, I would think less of her. I am not saying you do, but I just don't understand your complaint. Overall, how much are losing in income because a few don't tip well?

Maybe I am wrong, but it doesn't seem like this tipping thing is a huge problem and making $18 an hour doing nails and pretty good, IMO And I am confused .... that's about $37,000  a year. Previously you said the average was $56-80,000 a year ... oh, that's median income? Not for techs, but overall? I can understand your frustration, but I've shared all that I know. It sounds like maybe it's just frustrating because it's not enough money in the area you live in?

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