Call Centers Coming Back
Find a Conversation
|Wed, 08-25-2010 - 3:54pm|
For years, Americans have had their phone calls about credit card bills and broken cell phones handled by people in the Philippines or India. But American firms are starting to bring call centers back to the U.S., however, this time around, companies are hiring more people to work in their own homes.
Ten years ago, it made a lot of sense to outsource these jobs overseas. But that's changing. Increasingly, companies that want to outsource their customer service jobs are happy with these domestic arrangements.
High inflation and double-digit annual raises in some sectors are pushing up the cost of labor in India. At the same time wages in the U.S. are falling and companies are re-thinking the tradeoffs associated with outsourcing.