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|Wed, 09-29-2010 - 2:16pm|
Here is the situation:
I am SM, married to BD of teenager for 12 years. BM and BD have joint custody, but my SS lives with BM.
I went to my doctor's office about 6 months ago and their address on record for me had somehow been changed to BM's address. That means that all my bills and anything the office sent me was going to BM. Office informed me that neither BM or SS had ever been patients there. BD wasn't even a patient there. BM said she had no idea how it happened. I told office to erase her address from all records and watched them do it. It's a very small office too, one doctor. After that, I have received mail from office.
Last week, BD went to same office as a new patient. When they went to sent him up on my account, the address was again, BM's address. Again, anything addressed to me is getting sent to her. Office doesn't know how this is getting changed. Still, BM and SS have never been patients there. BM still says she doesn't know how it's happening either.
Why does this keep happening and how can I prevent it?