work at home?

iVillage Member
Registered: 06-07-2005
work at home?
1
Sun, 04-11-2010 - 8:53am

i'm relativey new to this SAHM-thing. i've only been doing it since Jan. however, with me as the only moneymake in the house being laid off from her outside job, i guess it's time to go find some other way to make money before we run out of funds.


so, my query: anyone know of a place a

enter siggy here

iVillage Member
Registered: 10-31-2006
Sun, 04-11-2010 - 12:13pm

Hi there :)

There is a Work at home MOMs board on iVillage. Here is the link:

http://messageboards.ivillage.com/iv-ppwahm

We are happy to have you here, as well. Not many of us work at home....some of us hold part time jobs out of the home (I work for my girls school district). We would love to get to know you, though. Please let us know what else we can help you with :)

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iVillage Member
Registered: 05-15-2009
Fri, 12-03-2010 - 2:47pm

iVillage Member
Registered: 01-03-2011
Mon, 01-03-2011 - 2:25pm
ACD Direct has an immediate need for English and Spanish Speaking customer service representatives to process inbound calls in our Virtual Call Center. Sales, Bilingual (Spanish), WAH, Volunteer experience a plus! Perfect position for educators, college students, military, retirees and work at home parents. Call Center Experience or Professional Telephone Experience is a Must!

Contractor Responsibilities

•Professionally handle incoming call requests from customers processing donations for our not for profit based clientele.

•Deliver world class customer service by communicating with energy and personal confidence.

•Project enthusiasm, warmth, smile and a “ready to assist” attitude with each call processed.

•Utilize tools and resources we provide to information and assist any caller you may encounter.

•Follow our secure web-based scripting to process each call.

•Verify callers information as it is provided to ensure accuracy.

•Accurately enter information you collect into our secure web-based scripts.

•Process calls routed to you efficiently and accurately.

•Stay up to date on procedural changes and information provided for each client and apply changes where necessary.

•Ability to multitask.

•Communicate effectively in verbal and written correspondence.


Minimum Skills and Qualifications:

•Minimum 6+ months of recent customer service, retail, or call center experience required.

•Moderate level of PC knowledge .

•Excellent interpersonal, organizational and communication skills (both verbal and written) required.

•Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused call center.

•Ability to get along with others, accept constructive feedback and exhibit a positive attitude.

•Demonstrated passion for excellence with respect to treating and caring for customers.

•Ability to work effectively in a team environment.

•Strong decision making and analytical abilities.

•Ability to work in a fast paced, production environment.

•High school diploma or GED required.

•Must be able to type a minimum of 30 wpm.

•Must be flexible to work shifts as required (evenings, weekends, and holidays).

•Must be able to pass a background check.

•Must be able to attend all scheduled training classes and pass required exams during a 20 day time period.

•Must be able to provide a distraction free home office environment

•Must be able to meet all the work at home equipment and connectivity requirements


Work Station Requirements:

•Basic Analog residential telephone service
*Corded Telephone
*Digital phone service is permitted as long as the phone line can be used even if your computer is turned off.
*“Soft Phones” like Skype, Magicjack, etc. are not permitted
*NO Cell phones
*Phone must be in the same location as the computer to allow for being on the Internet and telephone at the same time
*Long distance is not required
*POTS Telephone Line

•Telephone Headset
*Used to process calls routed to your phone line.
*A noise cancelling telephone headset with mute feature.

•Computer Headset
*A VOIP headset with microphone for voice communication over the computer OR Standalone Microphone and Speaker Combination for voice communication over the computer.

•PC with Windows 2000, Windows XP, Windows Vista, or Windows 7
*MAC and Apple systems are not compatible with our call routing system.

•Minimum PIII 800mhz and 512 MB RAM (Windows 2000 or XP operating systems)2GB (Windows)

•Internet Explorer (version 6.0 or later)

•Adobe Flash Player version 9.0 or later

•Virus Protection Software and Anti-Spyware software that is regularly updated

•Cable , DSL or FIOS internet Connection
*Satellite and WIFI are not accepted.


APPLY ONLINE AT http://www.acddirect.com/becomeanagent.html


UNTIL JANUARY 30th 2011
We have extended our option to have the $45 certification/background check fee to be deducted from your first invoice for those who complete certification within 7 days of their background check being complete.

We have also simplified our screening requirements so that each candidate only has to complete the voice sample after their application has been reviewed. If your voice sample is acceptable, we will invite you to complete the interview so that you will know even faster if a partnership with ACD Direct and You is in Your Future!

There couldn't be a better time to get started with ACD Direct!
iVillage Member
Registered: 05-15-2009
Fri, 04-29-2011 - 3:30pm

iVillage Member
Registered: 05-15-2009
Thu, 05-26-2011 - 1:59pm

iVillage Member
Registered: 05-15-2009
Wed, 10-12-2011 - 4:06pm

iVillage Member
Registered: 05-15-2009
Fri, 12-23-2011 - 11:43am

iVillage Member
Registered: 05-15-2009
Fri, 12-23-2011 - 11:47am

iVillage Member
Registered: 05-15-2009
Fri, 04-20-2012 - 3:14pm

Community Leader
Registered: 05-04-2011
Fri, 04-20-2012 - 3:49pm

I wish I could help, but unfortunately I don't have much information for you.