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|Sat, 11-03-2012 - 8:35pm|
Just want to check in since I feel like I never "see" you guys anymore. :( I still can't access from mobile and now I can't reply to threads on my desktop either.
Hurricane Sandy missed my SIL on the east coast (she's in Boston) but she did get a lot of wind and rain...no flooding though. I have a friend in NJ who lost power but no flooding for her either. So happy that they are both safe!
Almost done with this round of training! We canned the one lady but the guy is doing well and has improved so much! I think some of the changes we made are going to work really well! :) He finishes on Wed (Nov 7), has his salon orientation on Nov 8, will attend the reflexology training on Nov 12 & 13, have an in salon practice day on the 14th and start officially Nov 15. He's really excited. We will be starting another class either Nov 16 or 19. No rest for me! :)
I can't remember if I told you the hot stone training got postponed. Our vendor changed manufacturers and could not get our shipment out in time. So it's no hold. :( But it worked out because we ended up going long with this training anyway. Someday it will happen! In the meantime, I am studying maternity massage and updating the training manual/curriculum.
I've also been reading a book called "The Power of Habit" by Charles Duhigg...soooooo good! HIghly recommend if you are as nerdy as I am about understanding the human mind. I am not quite done with it but I've pulled TONS of ideas from it that I can apply to training, re-training and just helping people become more aware of themselves. I managed to come up with a pretty cool little tool to help with self-awareness and submitted it to my boss last week. It basically works in the same way as a food journal but geared toward creating better work habits. Hoping it's something we can develop further and put into practice...maybe even use it during the review process.
I've had some interesting conversations at the spa this weekend. One therapist who used to be a pretty good friend of mine but hasn't really been interested in talking to me for the last few months (comes with the territory :( ) started talking to me again. Of course she was complaining about things but then as the conversation progressed she was basically saying things like she feels like the company is trying to phase senior therapists like her out (senior meaning they've been with us for a long time...she just had her 10 year anniversary...and they generally charge a lot more for their services). As we move forward, we are have one price level (instead of multiple levels) and so as therapists who are charging more leave the company, the price structure will simplify itself. We're not saying that they have to leave...but they will have to accept that as new services come in, they will not be grandfathered in with pricing (but their core prices will stay the same). That being said, we are moving toward simplifying the menu...and the 3 core services are going to be combined into 1 and set at one price. I don't know when that will happen but when it does, those prices - even grandfathered prices - will go away because the services will no longer exist. I would feel bad for her except she has made the decision to only offer those 3 services because the prices are too low on specialty services but she complains about not being booked and not making enough money...and guess what? Those of us who do offer extra services are often booked up first. So I don't really have eny sympathy for her because she has refused to make any compromise on that front. Maybe she'll think that's the final straw and leave...maybe not. Time will tell.
In the meantime, I have been ROCKING the last few weeks! Some of the things we are being asked to do as therapists are asking our clients to book before they leave and making product and service recommendations. In three weeks time, I have tripled my numbers (directly coinciding with when I started speaking to my clients more confidently and being more direct). One of the things massage therapists struggle with is being/sounding apologetic when making recommendations. Knowiing that it's my tendancy too, I started working on it and lo and behold, it works. lol. I've sold more products and gotten more pre-bookings than most of the staff at my location! woo hoo! Not bad considering I am only there 2 days a week...sometimes! I'm really proud of myself. I wish I would have done this a long time ago! And now, I may be in my final days in the spa (maybe going to corporate full time) so I'm kind of bummed! lol. But at least now I know what works.
I am feeling so excited and inspired right now! :)
Hope all is well with everyone!!