Update...

Avatar for suamomi
iVillage Member
Registered: 08-23-2001
Update...
11
Sat, 11-03-2012 - 8:35pm

Just want to check in since I feel like I never "see" you guys anymore. :(  I still can't access from mobile and now I can't reply to threads on my desktop either.

Hurricane Sandy missed my SIL on the east coast (she's in Boston) but she did get a lot of wind and rain...no flooding though.  I have a friend in NJ who lost power but no flooding for her either.   So happy that they are both safe!

Almost done with this round of training!  We canned the one lady but the guy is doing well and has improved so much!  I think some of the changes we made are going to work really well! :)  He finishes on Wed (Nov 7), has his salon orientation on Nov 8, will attend the reflexology training on Nov 12 & 13, have an in salon practice day on the 14th and start officially Nov 15.  He's really excited.  We will be starting another class either Nov 16 or 19.  No rest for me!  :) 

I can't remember if I told you the hot stone training got postponed.  Our vendor changed manufacturers and could not get our shipment out in time.  So it's no hold. :(  But it worked out because we ended up going long with this training anyway.  Someday it will happen!  In the meantime, I am studying maternity massage and updating the training manual/curriculum.

I've also been reading a book called "The Power of Habit" by Charles Duhigg...soooooo good!  HIghly recommend if you are as nerdy as I am about understanding the human mind.  I am not quite done with it but I've pulled TONS of ideas from it that I can apply to training, re-training and just helping people become more aware of themselves.  I managed to come up with a pretty cool little tool to help with self-awareness and submitted it to my boss last week.  It basically works in the same way as a food journal but geared toward creating better work habits. Hoping it's something we can develop further and put into practice...maybe even use it during the review process.

I've had some interesting conversations at the spa this weekend.  One therapist who used to be a pretty good friend of mine but hasn't really been interested in talking to me for the last few months (comes with the territory :( ) started talking to me again.  Of course she was complaining about things but then as the conversation progressed she was basically saying things like she feels like the company is trying to phase senior therapists like her out (senior meaning they've been with us for a long time...she just had her 10 year anniversary...and they generally charge a lot more for their services).  As we move forward, we are have one price level (instead of multiple levels) and so as therapists who are charging more leave the company, the price structure will simplify itself.  We're not saying that they have to leave...but they will have to accept that as new services come in, they will not be grandfathered in with pricing (but their core prices will stay the same).  That being said, we are moving toward simplifying the menu...and the 3 core services are going to be combined into 1 and set at one price.  I don't know when that will happen but when it does, those prices - even grandfathered prices - will go away because the services will no longer exist.  I would feel bad for her except she has made the decision to only offer those 3 services because the prices are too low on specialty services but she complains about not being booked and not making enough money...and guess what?  Those of us who do offer extra services are often booked up first.  So I don't really have eny sympathy for her because she has refused to make any compromise on that front.  Maybe she'll think that's the final straw and leave...maybe not.  Time will tell.

In the meantime, I have been ROCKING the last few weeks!  Some of the things we are being asked to do as therapists are asking our clients to book before they leave and making product and service recommendations.  In three weeks time, I have tripled my numbers (directly coinciding with when I started speaking to my clients more confidently and being more direct).  One of the things massage therapists struggle with is being/sounding apologetic when making recommendations.  Knowiing that it's my tendancy too, I started working on it and lo and behold, it works.  lol.  I've sold more products and gotten more pre-bookings than most of the staff at my location!  woo hoo!  Not bad considering I am only there 2 days a week...sometimes!  I'm really proud of myself.  I wish I would have done this a long time ago!  And now, I may be in my final days in the spa (maybe going to corporate full time) so I'm kind of bummed!  lol.  But at least now I know what works.

I am feeling so excited and inspired right now!  :) 

Hope all is well with everyone!!

Sarah


 


Pages

iVillage Member
Registered: 07-08-1998
In reply to: suamomi
Sun, 11-04-2012 - 5:39pm

I'm finding I have to try twice before the reply screen comes up, I don't know why it seems to ignore me the first time I click on it.  I don't know why this is so problematic, hopefully it will clear up soon.  I know they're working on things, so do keep trying. 

It sounds like you are really hitting your stride with work.  You seem to be a born administrator - being able to see other points of view is a huge asset.  Every time I read your posts I remember your decision to start this new direction of work - what a brilliant decision that has turned out to be!!

NEFH
Avatar for carolejd
iVillage Member
Registered: 01-13-1999
In reply to: suamomi
Sun, 11-04-2012 - 5:41pm

Here goes with try number 6 to reply to this post! (I keep getting the "please wait" message, so I wait and I wait and I wait.......

Anyhoo... it sounds like you are busy busy Miss S, but busy in a good way :)

I am glad you are still able to spend some time working in the Spa, I know you will miss it should it come to pass that you no longer can (although I know you will be happy with the new challenges too!)

It's good that people are talking to you about the changes, even if they are not too happy with said changes.......

AS a spa customer, I have to say that I completely agree with the same service/same fee policy. On the other hand I can see that those who "grew up" under the old system would see it as a step backwards.

Keep checking in!

Carole

Avatar for suamomi
iVillage Member
Registered: 08-23-2001
In reply to: suamomi
Mon, 11-05-2012 - 8:31pm

It was something that had you asked me a few years ago I would have been upset at the pricing change but now that I understand the "why" behind it I can see the benefit.

While I love the company I work for we are DINOSAURS in many ways...and that is one of them.

I am glad people are talking about them too...and talking about them in a way besides constant complaining about them!  I'm getting questions from all departments in the spa since there aren't any really strong leaders there that have the training to know how to answer to certain things.  Yet another thing I am working on improving!! ;)

Thanks for the encouragement!  I definitely need all the positive thoughts behind me as people can muster!

Sarah


 


Avatar for suamomi
iVillage Member
Registered: 08-23-2001
In reply to: suamomi
Mon, 11-05-2012 - 8:40pm

nefh...I think about that often too!  It seems like so long ago now that I was so unsure about whether the massage field would be right for me...and now, to be able to mentor "young" therapists and help therapists that have been in the business awhile get better at what they do...it feels like what I was made to do!

I took an ennegram test last night (online)...and it turns out I am a "Helper" with a side of "Achiever" ...I actually really lol'd when the results came up!  It was very validating!

I was telling someone a story about my surveying and drafting days and it seems like a lifetime ago.  I am so glad I made the leap when I did...I can't imagine how miserable I would be if I hadn't!

Sarah


 


Avatar for layneo
iVillage Member
Registered: 11-07-1998
In reply to: layneo
Tue, 11-06-2012 - 2:16am

Sarah, I too remember your surveyor days, they seem so long ago now.  I was wondering, where would you like to be in , say, 5 years time?

Elaine

Avatar for layneo
iVillage Member
Registered: 11-07-1998
In reply to: suamomi
Tue, 11-06-2012 - 2:17am
I'm still getting the "You are not authorised to post" message at times. Elaine
iVillage Member
Registered: 03-21-2003
In reply to: suamomi
Tue, 11-06-2012 - 7:46am
It seems I can post today! I didn't know you had been a surveyor Sarah - are we talking land survey or opinion surveys? I can see the wisdom in an even across the board pricing policy. It will be hard for some people to adjust that but in the long run it will be more business I would think. It's too bad that everyone can't be as excited about their jobs as you are!
Avatar for carolejd
iVillage Member
Registered: 01-13-1999
In reply to: suamomi
Tue, 11-06-2012 - 7:55am
Oddly enough I was watching a couple of surveyors at work the other day and thinking "Sarah used to do that" :)

Carole

Avatar for suamomi
iVillage Member
Registered: 08-23-2001
In reply to: suamomi
Wed, 11-07-2012 - 11:09pm
Elaine, I am so wrapped up with everything right now that I don't know where I want to be in five years. I think about it though...and I have a vague idea of the direction I want to take but I haven't figured out the details yet. ;) I'll let you know when I figure it out! PS...i can SEE replies AND post quick replies from my mobile...whaaaaaat?! Wooooohoooo! Thank you ivillage!

Sarah


 


Avatar for suamomi
iVillage Member
Registered: 08-23-2001
In reply to: suamomi
Wed, 11-07-2012 - 11:25pm
I was a land surveyor Molly...many many moons ago! I wish more people could have jobs that make them happy! I'm so grateful that I took a chance on this field "just until I figure out what I really want to do" 11 years ago. :) It was a leap of faith for sure and I had a lot of "are you crazy?" and "but you are in such a respectable field!" But, after doing what everyone else wanted me to do and being told "it's work...you're not supposed to like it!" I decided (at 24 years old and with a 9 month old baby) that oit was time to do what *I* want to do and what will make me happy. Call it naive or brilliant but if anything it was one of the best decisions i've made in my life...and I've proved to all the negative-nellies that you can be happy at work (well most of the time anyway...lol). Boy...that turned into more than you bargained for! ;)

Sarah


 


Pages